I will be hassling Swinton insurance till i get suitably reimbursed for the stress and anxiety they have caused due to their staff not doing their job properly. Back in October we got a call offering personal accident an sickness insurance. At the time i was undergoing surgery for cancer my husband said he would be interested but would not take anything out until we had seen more information. As we didn't hear anything from them we assumed they weren't going to lose sleep over it, we had more important things to worry about. Just after Christmas i checked our bank account only to find they had set up a irect debit and started taking money and had done so in October, November and December. I promptly called the direct debit and alerted the bank about this. To cut a long story short a number of calls back and forth saying they had nothing on record then they did i have got my money back. I have requested a copy of the initial telephone recording but no one seems to be to bothered to help. The latest they are telling me is that documentation was sent out, however the address they told me it went to, was an address we lived at more than 2 years ago. Strange because my home insurance for where we currently live is with them until it's due for renewal. I WILL keep hassling them, as the stress they incurred on me by their fraudulent activity has not be good for my health. I am in the process of insisting on compensation for the stress and anxiety caused. Chemotherapy is bad enough with out them pulling stunts like this to exacerbate things further. Rest assured i will be placing a note on the Macmillan site to warn everyone of Swinton's antics. I used to be deal with Colanade without any problems, then Swinton took over and it has gone down the pan. I will never use Swinton again even if they prove to be the cheapest.