Hi, I'm hoping someone can give me some advice regarding complaining about HBOS? I have received word from mx ex-wife that she has been receiving MY quarterly bank statements for over 6 mths and knows exactly what my earnings are, where I've been and what my spending habits etc are. I find this totally unacceptable and she is now using some of this information against me in what is clearly going to be a messy and protracted legal separation. My gripes are as follows: 1. In Nov 08 I changed my address with the bank however after speaking with a very apologetic customer representative today (after finding out my ex knew everything regarding my finances) she told me that although the new address was indeed on the system, it had not been updated correctly and both my previous and new address' were shown. 2. A 'glich' in the system (the customer representatives response) had resulted in my preferences for statements suddenly changing from 'e-mail' to 'by post' and quarterly statements have subsequently been sent to my previous address. This apparently has happened to a few customers before. My online account incidentally still showed me as paperless billing?? To say that this breach of privacy has caused me stress is a major understatement. What would have been a simple, straightforward and amicable separation has now become a minefield. Can anyone please suggest a course of action. Thank you for your time.