I to had a bad experience with Homeserve i was left for severn days with no hot water or heating at the coldest time of the year and my wife has MS when I rang them i had to wait an hour and a half before i got through on the friday it was the following monday before someone came to look at it he said it was the pump i will have to order you one that took another week I would advice anyone to stay clear of Homerserve they take your money but don't do the job