My advice is to you all B & Q will not admit to any errors at anytime under any circumstances. They repeat the same mantra "the product you chose and bought and paid for". You will find that the higher up the chain you go makes no difference. It is a Kangaroo court! Even engaging a solicitor will not help. My advice! GO TO THE MEDIA AND GET ALL THE PEOPLE WHO HAVE SUFFERED AT THE HANDS OF B & Q AND PUT THEM TO SHAME. GETTING IN THE B & Q SYSTEM IS LIKE BEING INVOLVED IN THE MAFIA OR A CULT. YOU CANNOT EXTRACATE YOURSELF FROM THEIR SYSTEM IT IS FRIGHTENING!