I did email them back in October - I have replied and am waiting for them to get back to me FINGERS CROSSED Lola

Hi I did get back the PPI on a loan I paid off early 2 years ago - that was settled in December This new matter is unrelated - I am only due to get back around £250. My main concern is being mis-sold the ACTUAL LOAN itself Lola

Hello I feel I was ABSOLUTELY mis-sold this loan Would they 'write it off'? Lola

Hello It was a face to face meeting and she made little or no notes. I was on my lunch break from work and she knew I was in a hurry! Believe me I WISH I had actually recorded the convo on my i-phone! I do have written down exactly what apr interest rate and the PPI payments I have paid so far - and they know this This is sooooo frustrating Lola

Hiya There is no recording - she denied it They are dealing with the PPI now I believe BUT I want my interest rate I was promised and the £307 charge back What I would like the most is for a VERY GOOD settlement figure under the circumstances - say around HALF That would be a miracle! Lola

Hello I had a few 0% interest credit cards that were due to end the special rate and return to around 15% within a 3-6 month period. Also I had a small amount owed on a TSB overdraft and she said that I could get my daughter a car. (which I did not really agree with). The bank woman told me that if I started the loan at around 22-24% that she would give me a MUCH BETTER RATE OF INTEREST of around 7-8% which is the ONLY reason I took the loan out! Anyway - I have since had a phonecall from somebody at the chairman's office who have PROMISED to investigate and ring me tomorrow WE SHALL WAIT AND SEE Lola

THIS WAS THE EMAIL I SENT TO THE LLOYDS TSB CHAIRMAN Hello I live in the West Midlands. I have a serious complaint and I am GETTING NOWHERE with the branch who were supposed to be dealing with my problem To summarise: I received letters and phonecalls asking me to attend an appointment to discuss my account in April/May 2009 I was PRESSURED into taking a loan I did not want BUT only agreed to take it after the agent PROMISED and shook my hand that the interest rate of OVER 22% would drop to around 7% or 8% after a 6 week period. She also said I had NO CHOICE but to also have the PPI and could not cancel for a 6 month period. I returned in July as scheduled BY HER to have my rate of the promised 7% or 8% only find she had been SUSPENDED due to giving customers false information I complained to the branch manager **** who noted everything and said he would investigate and deal with this. Also a man called ***** based in South Wales was supposed to ring me about the insurance part of the complaint last November and has yet NEVER rang me! I am told his manager is called **** THIS ALL STARTED IN EARLY JULY, LAST YEAR - 2009 Since then I have had only a handful of phone calls asking me if I received my PPI refund for a totally UNRELATED LOAN FROM 2 YEARS AGO! I had spine surgery on September 15th last year and I called the day before, September 14th and cried and said I was desperate to get closure on this issue, I asked that if they had NOT resolved this issue BY END OF SEPTEMBER that they do NOT take the loan payment out of my account and put some sort of freeze on my account until such times as they SORT IT OUT. 2 weeks later I received a letter saying they had added a CHARGE to my loan for £307 for the PAYMENT HOLIDAY - I was disgusted and horrified, what a JOKE! PLEASE PLEASE PLEASE somebody help me get this whole mess sorted out I do not dispute I owe Lloyds TSB money, but I have been treated appallingly and NOBODY seems to be doing anything despite countless calls I have made to my local branch who RARELY call me back. I spoke to a lady called ***** at the ***** branch a few days before Christmas and she actually stood and CRIED in front of me because she said she cannot believe how terribly I have been treated. Her number is **** **** ****. I have had numerous arguments with my husband, who works with his family in their own Solicitor's Practice, mainly because he cannot understand how I could fall for a lame promise from a bank agent about the interest rate, I suffer many sleepless nights due to this whole mess. Please can you help me? Kind regards ******

THIS WAS THE EMAIL I SENT TO THE LLOYDS TSB CHAIRMAN Hello I live in the West Midlands. I have a serious complaint and I am GETTING NOWHERE with the branch who were supposed to be dealing with my problem To summarise: I received letters and phonecalls asking me to attend an appointment to discuss my account in April/May 2009 I was PRESSURED into taking a loan I did not want BUT only agreed to take it after the agent PROMISED and shook my hand that the interest rate of OVER 22% would drop to around 7% or 8% after a 6 week period. She also said I had NO CHOICE but to also have the PPI and could not cancel for a 6 month period. I returned in July as scheduled BY HER to have my rate of the promised 7% or 8% only find she had been SUSPENDED due to giving customers false information I complained to the branch manager **** who noted everything and said he would investigate and deal with this. Also a man called ***** based in South Wales was supposed to ring me about the insurance part of the complaint last November and has yet NEVER rang me! I am told his manager is called **** THIS ALL STARTED IN EARLY JULY, LAST YEAR - 2009 Since then I have had only a handful of phone calls asking me if I received my PPI refund for a totally UNRELATED LOAN FROM 2 YEARS AGO! I had spine surgery on September 15th last year and I called the day before, September 14th and cried and said I was desperate to get closure on this issue, I asked that if they had NOT resolved this issue BY END OF SEPTEMBER that they do NOT take the loan payment out of my account and put some sort of freeze on my account until such times as they SORT IT OUT. 2 weeks later I received a letter saying they had added a CHARGE to my loan for £307 for the PAYMENT HOLIDAY - I was disgusted and horrified, what a JOKE! PLEASE PLEASE PLEASE somebody help me get this whole mess sorted out I do not dispute I owe Lloyds TSB money, but I have been treated appallingly and NOBODY seems to be doing anything despite countless calls I have made to my local branch who RARELY call me back. I spoke to a lady called ***** at the ***** branch a few days before Christmas and she actually stood and CRIED in front of me because she said she cannot believe how terribly I have been treated. Her number is **** **** ****. I have had numerous arguments with my husband, who works with his family in their own Solicitor's Practice, mainly because he cannot understand how I could fall for a lame promise from a bank agent about the interest rate, I suffer many sleepless nights due to this whole mess. Please can you help me? Kind regards ******