thank you so much for replying and clearing that up, as i said im not very technical lol im just wondering if they will actually replace it or just repair it, hoping for a replacement to be honest with you but knowing my luck itll be repaired lol

Hi everyone, ive just been reading all your posts about ival, i have today spoken to them about my sons laptop, a rather large subwoofer speaker was dropped ontop of it on christmas day and the screen is broken, its not cracked just the screen has gone all distorted, just lights up alot of pretty colours and nothing can be seen on it, anyway, ival are collecting it on tuesday of next week, what i was wondering is, as im not very techy, what you all mean by they dont cover the software?? All i know is that when i bought the laptop it had windows vista on it, does that mean that if they decide to replace it it will be totally blank and not even have windows vista on? I know that it also has the usual ms word and things like that, im sure you all know what i mean, i bought the laptop from comet so as you all know they all come with everything loaded on them and you just use it, im a little worried because we dont have any disks for it, it never came with any, i had to ring acer up the first time it was used because we couldnt get anything to download onto it and the guy told me i had to press certain buttons on start up so that we could re-boot and wipe everything off to start from scratch again, im probably totally confusing you all now but im just wondering if what they replace it with will have vista or whatever it is now already loaded on so that we can use it again?? Hope someone can help me cos otherwise i wont bother sending it to them, ive struggled to get the 100 quid excess anyway without having to then go and buy vista or windows 7 to load onto it when we do get it back, can someone advise me please Thanks in advance nikki