Hi everyone I’ve been reading up on your EasyJet Snow joke story and agree with you. I have a similar story to tell My family and I were due to fly out from Gatwick Airport on Easyjet Flight EZY8719 on the 20th of December. We heard about some flights being cancelled on the news a couple of days before so we phoned Easyjet to find out if the flight was still scheduled for the day and they said yes. We drove up all the way from Somerset to Gatwick about 3 hour journey by car, then left our car in the car park and made our way to the Airport and checked in our luggage. We then proceeded to the duty free to buy some last minute Christmas presents. We heard an announcement over the radio advising us that our flight had been delayed and that we should come and grab some refreshment vouchers. When we tried to collect these we were told that the flights were cancelled and that we were to follow this person who would take us to collect our luggage . I could not believe what they were telling me, as I had been by the window before and taken pictures of the airport and planes landing and taking off , so why was our flight cancelled. They could not explain it to us, we were made to collect our bags and then given a paper to say we had to go online. No help was given to us or anyone else, we were treated like a bunch of sheep and herded off the airport. I tried explaining that I had to get on a later flight , that I was visiting a very sick relative, but this made no difference. Needles to say that I was unable to get on any other flight, had no access to phone or any other facility and so we went back home. This was a Family reunion, to be by my sisters bedside who is extremely hill with cancer and might not be around for next Christmas, and the fact that I had managed to get my company to give me time off at Christmas for this. I have contacted the airline to get a refund and expenses occurred such as fuel and meals etc. Problem is I didn’t bother to get most of the receipts not expecting anything like this to happen, anyway EasyJet have still not bothered to reply to my claim. I am thinking of taking this matter to court, unless they pay up, and if my sister dies In the meantime I will definitely go ahead with it, for the mental anguish they have put me through. The strange thing is I was flying to a country that never snows, and the weather was perfect on the 20th of December. So were was the Airplane EasyJet,? your excuses suck, and you should teach your ground crew to be more efficient when dealing with people. I won’t be treated like a sheep nor will I be taken advantage of. You should call yourselfs the EasyBuss that would be more appropriate ! I have been reading up on EC Rules and I can tell you EasyJet has broken many of them.One thing is for sure I will never ever fly this Airline again and I will be their worst embassador.