Yeah I dread to think. would be a good competition, repaired through Nokia or Vodafone replying to my complaint. We could still be here next christmas

It is a difficult one, I might wait to see what reply I get from the complaint. Then either get it fixed elsewhere and send them the bill (not favoured as I dont think they would ever pay) or get it looked at and appeal. again Vodafone I would guess would laugh me of also. I am very tempted to go to a Nokia store and seek their advice as perhaps a letter from Nokia explaining there is no water damage should work. I dont know, I am really hoping now I will get the chance to sened it all back and cancel the contract. But I would guess there is little to no chance of that happpening.

well i'm gonna look into it, just out of principle. But I reckon it will be a bit of classic Vodafone 'not our problem' attitude. Also I have a complaint email in their system so see if that gets a response also

HI Thanks all for the advice, The white sticker under the batttery pack is still white and unchanged. I got the phone as part of a contract deal directly from Vodafone and when it was returned to me there was a picture but to be honest I couldn't make out which part of the phone it was as it was very close up shot. Although I do not think there is any water damage my main greivance is that because they say it has water damage they wont fix manufactuerers faults. Do you think it is worth contacting Nokia seperatly to see what they think??? That may be a bit of a dead end also I would guess.

Hi Guys another Vodafone problem. I recently toook out a contract with Vodafone and after the usual contract errors I had it sorted. Well until after about 3 month my Nokia N97 is falling to bits. The casing is falling of and the sliding unlock key has fallen off. I sent this off for repairs as they are manufacturers faults but had the phone returned to me unfixed and citing water damage as the cause. Strange I have not dropped the phone in a puddle or anything. Apparently atmospheric pressure or rain may have cause it. The only response from Vodafone is NOT MY PROBLEM. So whos problem is it any advice. I have wrtten a complaint letter (about this and the dire customer service, how do they still get away with it) to the usual channels but do not have high hopes as I am yet to see one postive post from avodafone complaint procedure. So they have sent me a faulty handset, wont fix it for another problem that is not my fault. Customer service couldn't care less Please help I do not know where to go next Thank Marc400