AH ok I get what your saying, thanks.

ok thanks. I guess that means I can then force them to remove the default from my report? Would I also then contact them at the same time with offer for actually paying the debt?

I have a letter directly from Provident (not the solicitors) addressed to my new address. I also have the emails sent telling them of the change of address. I'll get the DN up shortly.

Yes, the Deafult Notice has been sent to my old address. I have told Provident direct via email several times, through the contact us form on their website several times and their agents via text twice.

Hi all, I hope you guys are more friendly than the ones on moneysavingexpert.com! Tried to get some help over there, and rather than look past my personal life and help with my issue, they simply accused me of trying to get out of a debt that I was trying to pay. Anyway, here is some background to my story/problem. For various reasons (mainly the speed and ease) I have for the past 3 or 4 years been borrowing money from the Provident. I usually borrow £1000 paid over a year, totaling £1600 odd with interest. Yes I know I shouldn't, due to the extortionate interest rate, but like I say, its easy and quick. Now, I have never had a problem meeting the payments (usually I pay £120 a month), I earn a decent wage and have spent the last 10 years sorting out my credit rating, due to being a silly young student offered all sorts of loans. I moved house around a year ago, but family has moved into my old residence. I therefore kept paying the Agent and all was good... Until that agent retired (a good 4-6 months ago). The new agent would only seem to come at hours where no-one was available. At this stage I contacted Provvy to tell them about my move, as I figured it would be easier for me if they just sent an Agent round to my new house. However, this new agent would also only come at hours when no-one was around, and despite repeated contact attempts (phone/text/email), only replied to one text, which basically said "call my office 9am Monday". This is nigh on impossible for me, due to various reasons I am unable to make calls. I asked if they could call me. Nothing. So I started emailing Provvy, via their website, to offer to pay by DD, or even drop the money to the agent. However their response was "we only collect on door, or you can pay over the Phone". The phone option isn't one for me, as I refuse to give out my card details over the phone to anyone. Call me paranoid or if you belong to the other forum, accuse me of not wanting to pay, but this is my choice, for various reasons. It took around 8 months for them to start writing to me to the correct address. As you can appreciate, them writing to my old address caused issues with delays. Then I get a letter from C.K. EDRUPT & CO claiming an Service of Default Notice. This is also addressed to my old address and due to the postal strikes, was severaly delayed. It is dated the 13th of November 2009 and I recieved it on 6th December 2009. This Notice is claiming £770 of arrears, on a total balance of £830. As previously said, I have worked really hard to sort out all of my debts, so to recieve this is highly distressing. I'm not in the best of health as it is, so really didn't need all this as well. I have tried contacting Provvy about this and really genuinly want to pay, but their agents dont seem to want to be bothered, and I dont want to pay over the phone. I think we may have reached some sort of solution by email, but I await clarification of this and as of yet still haven't paid. Can anyone offer me any advice on this Default Notice, as I really don't want to have another 6 years of rubbish credit, when I have litterely just (in the past few months) sorted it out! And finally, to clarify, I dont mind paying this debt. I am a honest person, realise I shouldn't have gotten a loan from this company, but I did. Thanks for your time.