I just work away, keeping myself to myself. I've manufacturered for 21 years now. Never had any problems. This problem is a first for me. Thank you all for taking the time to read my posts, and for giving your sound advice.

Hi Architect ( this is the first email I received from the builder, as a carbon copy of what he emailed to the architect. Which prompted me to post online to the forum asking you for advice ) Hi Architect As advised in recent telephone conversations I met with Cocobean of Sash Windows concerning the above and he has agreed to a remake. He is keen that a dialogue is opened with you concerning design, seals, etc. As we are all agreed that a remake of what is already there is not the answer. Contact details for Cocobean are as follows Tel. 011110000 Mob 00003333 email: - c at c dot co dot uk Keep me informed of progress and if I can be of any assistance in bring matters to a speedy conclusion, please do not hesitate to give me a call. Regards The builder ………………………………......................... Dear Builder Thank you for your email. In regards to our meeting at ....... You informed me on the day we met, that it’s water penetration. But no-one can tell me where it’s coming in from. You attempted to convince me that you have by spraying it with a hose pipe. To which, I pointed out to you, that, it’s not a true indication of rain fall. Rain does not behave like a mains hose pipe. After inspecting the door, I consider it to be "fit for purpose." Consequently, I refute any suggestion that the door frame is the cause of any problems presently being experienced. Please note I have emailed a copy of this letter to your contact architect associate ( architect at hotmail.com ) , which the email details were included in the email you sent to me on the 3rd of December 2009. Regards ME Cocobean ……………………………….......... Dear Mr Cocobean Further to your email below I suggest you contact the architect to resolve this situation as a matter of urgency. As you can be rest assured this will go legal and you will be at the forefront of any action, if you maintain your current stance. Also for you to suggest that the doors and side screens are fit for purpose is totally and utterly preposterous. In closing, I personally and completely refute that we had any discussions when we met last week, concerning the use of a hose pipe. I suggest you look to meet with Mr Architect as a matter of urgency, for not do so will have dire financial consequences on your part. Yours sincerely The Builder

Thank you to everyone for taking the time to respond The builder paid me for the door, trade price. Builder has the contract with the public customer. Builder/architect have both approached me. If it was my error, I would fix it no problems. But I definitely feel this a blame shift. I never usually have any problems with my trade customers, and if anything, I'm always getting them out of a pickle with wrong sizes, botched jobs etc. There’s a track that runs along the bottom, silicone sealed, the full length of the sliding patio doors, which sticks up 12mm. And I’ve never in my lifetime seen water that can jump 12mm ..smiley. So there’s no way it’s coming under the strip. But that’s what they are implying. I manufactured the door, and thanks, I will give a ring to the track supplier to if there are issues with water ingress during the lifetime of the track. They’re saying it’s water penetration, but no-one can tell me where it’s coming in from. The builder attempted to convince me with a hose pipe. To which I pointed out to him, it’s not a true indication of rain fall, and any window can leak when you fire a hose at it. I have got insurance, and will take your great advice on board regards a insurance assessor. I’ll keep you all informed, and many thanks

I was wondering if someone could help/advise me about an issue. I am a manufacturer. Wood Windows and doors only. We supplied ( supply to trade ) a sliding patio door to a builder ( unglazed ), over two years ago. It's now developed a water leak. He's wishes us to replace the door. I have seen the water mark the day after they say the rain is coming in. I have not witnessed a leak. The leak, could be coming threw the glazing, ( we didn't glaze the door ) The leak could be coming threw the glass roof running down the door. The builder and the customer are pushing for me to replace this door. They have taken advise from an architect. I'm not sure if the builder/architect have a working relationship. I have a feeling they may. Retail it will fetch £2000. Nobody seems to know exactly where this leak is coming in. In 20 years, we've never had any problems with our trade clients before. I don't know how to proceed or where to take it from here. Any help would be much appreciated.