I would just like to say,this is exactly what has happened to me,and i am in the process of writing my secound letter and sending via recorded delivery. Mine is with phones 4u and o2,so you must let me know how you go on.

thanx for that, yes can't you tell i am new

I bought palm pre on the 22nd November, the phone totally crashed on the 23rd,everytime tried to make a call,the next day after i charged it up.Took it back to phones 4 u,they replaced handset sraight away. On the 1st December it done the same again,(i only really use txts,so i had only used phone a couple of times for calls). I went into phones4 u,they done the bizz of calling services etc,but did not get anywhere.The told me i would have more clout myself. I called them from home,told them i wanted rid of phone,they told me i could not do that,and they would replace the phone with another of the same . They then said if the the phone does the same again,within 28 days,i can have a non like for like exchange. I really do not want this phone anymore, I bought it on contract with O2, through the phones 4 u,store. Any advice would be greatfully appreciated.