I too am having a total nightmare with my Barclays/Aviva contents insurance claim following a burglary. The unbelievable incompetence of Crawfords handling of the claim and - next link in the chain - Ivals' assessment procedures have left me stressed, angry and sad since much of my claim had emotional attachments. Claiming for the household side of the burglary felt like wheeling and dealing in a bargain basement, and took up a lot of time and research. Finally agreement was reached. Ten weeks on a resounding silence has only just been broken on valuation of jewellery taken and the result would be laughable if I were not so sad, and totally unacceptable. I am also bemused that Goldsmiths Jewellers are used for do the valuations and are also the beneficiaries of the voucher system. I have an uneasy feeling that the cash settlement offered is minus a discount to the insurers which the Ombudsman has deemed inappropriate. The service I have experienced has been unprofessional and frustrating. Do other members have advice/encouragement?