Hi Folks Firstly great forum, I recently suffered a damaged laptop (first insurance claim in years) insured through Aviva who refered onto IVAL. Always suspicious I looked up this forum and was very worried at the poor service others had received but I must say mine has been excellent and I hope it may be of interest (although doesn't remove others frsutration I'm sure) Last Monday (1 week ago) my wife broke the screen of the laptop. When I got how from work and checked the accidental damage bit of the Avia policy we have had for about 6 weeks) noticed that the claim line was open 24/7 so called them around 10:30pm. They took details and told me it was ok to have a friend try to recover data, guy at Aviva even suggested trying to plug the laptop into a monitor if it would help me recover and clear data which was good thinking (Although it didn't work). Called Aviva on Wed to say I had recovered data and they said they would refer to IVAL. Got a call from IVAL the same night who organised a pick up for Friday (all day call). Friday Courier arrived lunchtime collected laptop. Today (Monday) got a call from IVAL laptop beyond economic repair but they would replace with another Sony, a model which was an upgrade in most areas ie faster processor bigger hard drive and screen etc. They were going to deliver tomorrow but I'm out so they will deliver to my office on Wed. Fingers crossed everything continues to go smoothly but to date I can't fault any of these people, all very helpful concerned about my needs (the guy from IVAL even went to check a couple of extra bits for me Luke was his name). In general it's a nightmare breaking a laptop and I don't look forward to the rebuild but everyone seems to have done all they can and IVAL also offered a data recovery service at £69 where they would provide me with a caddy with my hard drive on it (which I didn't need). They have also guaranteed that my old hard drive will be disposed of securely and supervised. This forum helped I'm sure because based on the expereince of others when I sent the laptop to them I typed a sheet with the spec of my old machine and critical requirements if they decided to replace this meant when IVAL contacted me they had covered all this off. So thanks to everyone for their info and I hope this helps. Cheers Dave