Hi, Thanks HSBCrusher, I had looked at that but it wasn't what I needed, but not to worry I phoned the Moneyclaim Helpdesk and they explained it to me. Thanks for all your help everyone, now we just wait and see I guess

Ok I am confused, I am filling in the form at the money claim site which was going well until now. I ticked the box reserving the right to claim interest, and copied and pasting the relevant infromation into the claim form, the problem is it is asking for the total amount of money, now does that mean :- total amount of interest? total amount of claim? Also does that include the 8% I am claiming on top of the interest I am already claimng? So if anyone has done this part already please help me, before I throw the PC out the window. thanks

ok mate, thanks, Iwan't sure if I had to wait for a reply from the bank saying that I turned down the offer.....I will do it now

So your saying I should get straight on to the Moneyclaim site???

Help!!! Ok, I have read all the stuff, but just want some kind of confirmation. I have not replied to the banks offer, as it said at the bottom that if I do not reply within 10 working days that they would assume I have turned down the offer. The thing is now, do I wait to hear from them saying that I have turned down the offer, or do I go straight to the moneyclaim form? Thanks for the help, as always.

Exactly that mate, To be honest when I started this I didn't think anything would come of it but already the bank are offering me partial payments so like everyone else has probably already said, just keep to the time table and dont be put off your goal. Good luck mate

Ok, Thanks for all the fast replies mate, you are one hell of an allie I think you are right, I am gonna battle it out to the end

Just a question for those of you who have been in this position before. How much longer would I have to wait roughly if I held out for full payment? I know that noone can give me an exact time frame, but a rough approximation would be great. Thanks all

hhhhmmmmm, This is a tough call, I could really do with the money sooner rather than later but at the same time I could also do with the £430 they are missing off. They have given me 10 days to reply to there letter and I think I am going to them.

Sorry, just want to check if I am right in what you are saying here. You are sying that even if I accept the partial payment, they are likely to withdraw it and go to court?

UPDATE!!! 2 days after I sent the 'LETTER BEFORE ACTION' letter, I got a reply from HSBC offering me partial payment A couple of quotes from the letter :- Thnk you for your letter dated 26th June 2006 requesting a refund of your bank charges of £2403.78 back for six years. BLAH BLAH * random denial if it being there fault * BLAH BLAH HSBC is however, mindful of the management time and irrecoverable legal costs that it may incur in relation to such a claim. For those commercial reasons alone, and without any admission of liability whatsoever, HSBC is prepared to make a payment to you in the sum of £1970.00 representing the charges applied in full and final settlement of this matter. If you accept this proposal please sign and return the enclosed copy of this letter to us within 10 working days and we will arrange for a refund to be made to you. Please allow 7 working days for your account to be credited from receipt by ourselves. If we do not receive your signed acceptance within the timescale, we will take it that you have declined our offer. ----------------------------- So here is the thing, £1970 is a lot of money to me, and I would hate to risk it if I wasn't sure that I would get the full amount next time. I read somewhere to refuse it as next time it will be a full refund, but is this accurate? Thanks as always Stuart

Hi all, It has been 14 days since my first letter requesting my money back and surprise surprise no reply. So here we go again, I have just finished filling in the details on the 'LETTER BEFORE ACTION' Template. This is it people the last letter I have to write to the bank before it gets serious. As always I will keep you all posted p.s. the exact figure owed to me is £2403.78

Calculations have been done and the letter sent, £2403.78!!! I couldn't believe it was so high. Anyway, I will let you know of the reply as soon as I get it back

Thanks mate, that makes a lot of sense I found the spreadsheet and have strted to fill it in, but had to go to work. Will have it finished tomorrow, so I will be able to give you all the exact figure I am going to claim back.

Progress Report I have got all my Statements back, that is one huge pile!!! Anyway, I have totalled up the charges and it is just over £2000, which was a bit of a shock I can tell you, one charge alone was £125, for going £10 over my overdraft. Right, next question - On my statements above the charges, there is also the interest they charged me. Now can I also claim back the interest? The reason I am not sure on this is because I am also climing 8% interest on those charges, so claiming back the interest plus charging them interest might not be allowed, if anyone knows the answer to this please let me know as I want to send my letter to the bank as soon as possible. Thanks all p.s. Now the fun begins :grin:

UPDATE!!!! I have just had a reply to my letter to which I asked for information regarding transactions and charges, and to be honest I am a little confused. The reason for this is because they are being very good about it. Here is a copy of the letter --------------------------------- Dear Mr. Wise Thank you for your letter dated 6 June with regard to Information about transactions and charges on your account. We will forward to you copies of statements covering this period in question. These will begin to arrive in seperate batches and will be with you shortly. We are happy to waive any fees for the production of this information and have returned your cheque. Although many of our systems are automated, a "manual intervention" by HSBC staff may be required in a variety of situations including, account opening, dealing with correspondence or telephone calls, when deposits or withdrawls are made over the counter at our branches and from time to time during account administration. If you require more information, please let us know. Your Sincerely --------------------------------- Is this the normal response?? They didn't even take the money And the other thing is that I got a letter sent to me the other day saying that the charges they made on my account the other day have been deemed unfair, and they have credited my account £30. Will this affect my claim? Thanks all, any help greatly appreciated as always

I just read that, That seems a bit unfair to me, but I guess that's the only way they are ever gonna win this thing. Anyway the letter has been sent, just got 39 long more days to wait to see how much I am owed.

hahaha, Didn't even see that, thanks mate. Mr. Alan Pretty......I coming to get ya!!

Thats all I needed to hear Cheque is in the envelope and is ready to be sent off. Again this may be a stupid question but I like to know exactly what is going on, so did you all send these letters and requests to your local branch or the head office in London?

Thanks for the really fast replies, it's great to know people are watching. If all this on here is true, and I have no reason to believe otherwise then it should be a breeze, and I am a stubborn B*****d so they can try all they like to put me off it aon't gonna happen. Just out of interest has anyone actually failed in doing this?

And so it begins!!! I have just used the template to ask for a charges request and will be posting it first thing in the morning. Now I have read all the success stories and must admit I am almost looking forward to the reply, although I am also a bit scepticle as I am just not that lucky. But hey, if you don't try then you don't know. Will keep you all updated and thanks for listening