Well due to exactly the problem of not having any real means of complaining, a solution to the problem has been found. Have a read of the link below. First Bus Complaints 1 - Contact us and give us the driver number on our website, we will submit the complaint under our driver watch scheme, where there is an easily searchable database where you can check by driver number other sins. First Bus will be able to do this too. 2 - Leave comments about subjects that are annoying you most about First Bus. 3 - Read the latest news on what has been going on with First Bus. We also do campaigns about issues that are on the minds of first bus customers, so you can submit ideas to us too. In order to make a change, we need to get together in big numbers. I have done this sort of thing before in different industries and it has worked. So please bookmark the link and keep coming back, and if you have something to say, say it, leave a comment. Also we have a facebook group Due to the popular use of Google, you can bet their are drivers and even executives reading. And if we make a big enough noise, changes will have to come.