I too recently almost purchased a dell. Straightforward, i thought -I choose, I pay, I buy. No. Placed order (online) but was then left with no confirmation of it being processed. Made 7/8 attempts to communicate with them via chat feature, plus phone calls. Was repeatedly cut off and given no help. It was really strange, I just kept thinking 'why won't you just tell me what's going on?' Their communication with me was lousy. In the end it dawned on me that if I couldn't even resolve a purchase problem, I would have no chance if there turned out to be a problem with computer. So I decided to email them to cancel in writing. Couldn't find a contact address on their website so I yet again used 'chat' to ask for it and was, yet again very rudely cut off. So in the end I was forced to ring their expensive (laughably called) 'customer services' and via India cancelled order. Asked for them to confirm cancelation in writing, but of course they refused. Lets hope they manage to get that bit right and I will consider it a lucky escape. It's all been a very surreal experience and I am left with the feeling 'did that really just happen?'. I will never buy a Dell. Asking for trouble...