i have had similar experinces with these 'people'. They are bullies basically,and their threatening and intimidating behavior should be stopped as soon as possible. I owed a total of £280.00 in council tax which i was more than happy to pay,and i filled in the form they gave me listing my living expenses in order to come to a repayment scheme. To cut a long story short- they claimed they had never received this form ( i beleive this to be a downright lie), and that i now owed them £556.00,including £170.00 for the hire of a van to remove my goods. Now,they rang me and threatened to come round to my house, with a locksmith in order to break the locks, and remove my goods. I told them i had sent in the required form weeks ago, and that i was not trying to evade payment, and could they send me a new form. The guy was incredibly rude, arrogant,and threatening. I asked to speak to someone else, but he said they would just pass me back to himself,and that if i didn't pay immediately then he was sitting in the van and would go straight round to my house and basically break in. These people are basically thugs and should be called to account. The funny thing is- if you go on their website, they have apparantly won some business award in the North West recently. I had to laugh at that i have to say.