Hi all I have been cagging here for a while and have been taken all you excellent advice and decided to take on a few of my most treatening DCA's. One being Buchannon Clarke & Wells who collect on behalf of Orange. To cut a long story short they were harassing me by letter initally then on my mobile (Dont know how they got my number) for an old Wanadoo/Orange debt for Broadband that I had cancelled, anyway Orange said I didnt give proper notice to cancel etc (Although I did!!) and persisted in chargeing me month on month for Internet that I did not have (As BT has diconnected me) Long story. Anyway I decided to take your advice and contacted the O C by letter explaining all, and offering them a F&F settlement of disconnection fee only and asked them as a goodwill gesture to write off about 6 months monthly fees, and got nothing in response. While I was on MSE site reading a bout others having bother with them (Orange/BUCH&CLARKE&WELL) a message came up saying to contact Jonathon from Orange Response Team and he would try to help!!! So I emailed him and attached the letter I orginanlly sent to Orange with F&F Settllement thinking here goes nothing, I am never gonna get these MUPPETS of my back (BUC&Clarke&Well). Within 24hrs Johnaton from Orange Response emailed me to say as agoodwill gesture they were contacting DCA to inform them that my balance was being reduced to disconnection fee (£18.11) only!! and that they would accept this amount as F&F stettlement and close the Account!!:) I am gobbsmacked and replyed staight back accepting their offer!! Orange Customer service are worth a try!!!;-) So I am awaiting the Muppets that are BUCHANNON CLARKE & wELLS to ring me, and with much delight I will be telling them to BOG OFF!!! I am making the F&F payment direct to Orange on Friday!!!! Thank you to all on here for your advice and Support. Just TRITON & CO Idoits and RBS left to go !!!!!!!!!

These are in house collectors fro RBS and have also tried to harass me into paying extorniate repayments on an ulster bank Credit card that I am currently awaitins SAR request to see what charges I can claim back. I would not enter into conversation wilth them on the phone as they are bullies:mad:

Bucnannon Clark & Wells, bombarding me with letters for an old Orange debt, now somehow they have got my mobile number!!! How dare they phone me and where did they get my mobile number!! I told them never to call me again and to correspond in writing only and terminated the call!!! So Rude. If they call again I will sent the harassment letter. Thanks to this site and MSE I know know my rights!!