I was thinking of replacing the hdd with a spare. Probably would be the best option, although I still cannot work out why they need it to be able to test the laptop for a smashed screen. Once the claim is settled they destroy the hdd, so what good is it to them anyway.

I do my banking online so it is pretty sensitive. I also work in IT and I am fully up to speed on restoring files which have been more than just deleted. It's not the insurers I am worried about with my data. Spare parts are often sold on after a claim has been settled.

Hi All, hope you can help. I am in the process of claiming for a laptop on my contents insurance. The screen has smashed so I believe will be uneconomical to repair. The insurers want me to send the laptop so they can verify the claim. I am fine with that but I am reluctant to send the hard drive with it as (even if it it completely wiped) it may still contain personal information. I have asked about keeping the hard drive but they say they need it to be able to fully test. I tried arguing the point that it is the screen that is smashed, with or without a hard drive this is obvious. I was quoted their procedure on destroying hard drives beyond use 14 days after the claim is settled but how can anyone be certain this happens and what happens before it is destroyed. Can anyone help me with my rights in this situation and if it is worth pursuing this further. Thanks