Cheers!

I've lost the letter templates nowwwwwwww ARGHHHHHHHHH. My head is in a tizz today. Long day

Also on the prelim do I just state the charges and not the 8% Interest? Do I only add the 8% interest upon taking it to court?

I already have a full list of charges i wish to claim back amounting to 1100 approx. So I send the prelim letter, how long do they have to reply to that again? Then when they reply and try to fob me off, I send the LBA letter and response time? Then take to court, which is another thing I'm a bit foggy on. But i'm trying to read as we speak! Confusing me a bit, but I obviously can ask questions

Thanks for the information. I will be sorting the prelim letter tonight. I will post all replies so i can keep track of where i'm up to. Also if I need any more help So its 40 days to respond to the prelim letter isnt it?

Good Morning Ladies/Gentleman, I know there is a lot of posts titled "New Claim" and "Help" etc but I just need to clarify a few things. I am aware of the process that I need to; #1 - Send the prelim letter #2 - Then the reminder #3 - Then the LBA if still not done. Now this is where I get confused. If the bank pay out, then YaY! . But if the claim is stayed at court or does go to court, how long can it take for it to be decided upon? I am aware obviously of the 8% interest, but how long does it take roughly? Hope this is all correct? I am going to do the preliminary letter tonight, and get it sent off, so just wanting clarification really that I am taking all the right steps, obviously I will keep you updated on here! We need to beat the HSBC down, god knows they do it to everyone i know! All help appreciated!