Thanks for that,feel better now, as the above comments mean alot. I know it will be hard to prove regarding them remarks, thats why I am not bringing them remarks up. My main concern now is that one individual, who made me feel that regardless how much i have spent i had no rights. yet they made the mistake. i am just looking for some action to be taken against this person for providing a very very bad service. i got a letter from b&q head office today, who are looking into this and investigating this problem, based on a complaint by my local paper. I have not sent my letter to them yet. they have apologised now over and over again, which I think is enough. And am sure some action will be taken against this employee, obviously wont tell me as this will be internal matter. THANKS AGAIN

LISTEN... AM ASKING FOR HELP NOT SMART COMMENTS. INSTEAD OF READING BITS, TRY READING ALL OF IT. LET ME SPELL IT OUT FOR YOU, WHEN I ORDERED THE KITCHEN THEIR COMPUTER HAD A PROBLEM. THEY DID NOT GIVE ME AN ORDER SHEET, THEY SAID THEY WILL POST IT TO ME, EVEN AFTER NUMEROUS TIMES I CHASED IT STILL DID NOT ARRIVE, NOT EVEN AFTER KITCHEN ARRIVED. NOT EVEN A RECEIPT FOR THE CASH I PAID IN FULL, JUST HAND WRITTEN RECEIPT. SO YOU SEE, THAT S WHY THEY ENTERTAINED MY COMPLAINT, AND ADMITTED FULL LIABILITY AND AGREED

Hi since you are so interested in this question or quote..more than me, lets see what answer you have for this...may be i got it wrong. 2 people talking , me and him alone in an office. In middle of a heated conversation when he lost his temper he said and i quote..YOU LOT NEVER GIVE UP TRYING...DO YOU. PLease you explain to me what you think that means, yet its only me and him talking,,,,where does YOU LOT..TRYING come from. Yet until today may complaint has been based on them disagreeing to change my order based on their fault. ?????????????????????????

to be honest am not bothered about £50 i have enough proof to show that i am in right and what colour i ordered. they are willing to change the doors, but delivery date is oo long i am gonna stick with this colour my main problem is that the service they provided, and rudeness of this acting manager. head office needs o know about this branch, named and shamed. as you may be awae all store work on target and customer service points. not interested in their £50 they can stick that, i feel embarassed even thinking about it. I AM INTERESTED IN NAME AND SHAME

thanks for that i have not done it yet, still trying to get the letter right. have you got the head office address would be appreciated ta

thanks paults you are right, my apologies as i was to pgh7447 if you read his comments you will know what i mean thanks

I Don't Think Your Reading My Text At At All. I Have Spent Thousands, And £750 Is In Losses. And I Don't Think You Have Really Have Dealt With Joiners. This Is Not How They Work They Quote You For A Job And They Tell You They Will Be Finished By So Many Days. Day Or 2 Give And Take. But Stretching To Weeks Is Taking The Mick. Because I Don't Have Everything DELIVERED, ue to incompetence of b&q does not Mean Joiners Are Going To Hang Around On My Job For Months For The Same Fee. And They Will Come When I Call Them These Dude's Have Jobs Fixed As Soon As They Finish One. Its Rude To Shout ??? Dude I Could Knock Someone Out The Mood Am In. Anyway To Cut The Story Short Letter Of Complaint Is Leaving First Thing Monday Morning. Spoke To Local Paper They Have Taken Pictures Of Kitchen, This Week Looking At Either Front Page Or Second Page. They Were Disgusted By The Service. Making Some Serious Progress. Thanks For The Guys That Agree With Me, And For Those That Don't.....well Only One Way To Find Out How They Feel...will Be When They Are Treated In This Way..if Ever. Thanks

i think you are missing the point, if some one made a racist remark against you in that situation when you have spent thousands, you would know what i mean. i am not using the racist card, if that was the problem i would have caused chaos. how am i out of pocket, see if you can understand. ordered a kitchen, paid over £7000 for it. arrived 7 weeks later. joiners started to fit the kitchen, i was quoted for 10 days from start to finish. Along the way things have been missing from the packages or damaged. so far the joiners have worked 14 days due to these delays, thats 4 more days, that means 4 x £125 =£500 loss. Some things have still not arrived, one item due on 14 and one due on 19th oct. The final straw wrong colour doors, first they would not not change, eventually when....and quote WHEN I PROVED THAT THEY MADE A MISTAKE, AND THEY HAVE NOW ACCEPTED THE MISTAKE, they said they will change the doors and will take 7 weeks to arrive. I live in a house not a tip, means mess for another 7 weeks and on top of that means more expense for the joiners. YOU ASK WHAT HAVE I LOST OVER £750 LABOUR 17 WEEKS OF MESS, NO KITCHEN. THEY OFFER ME £50 COMPENSATION AND YOU THINK THATS GOOD. SORRY NOT WHERE I STAND. 90% OF REGULAR CUSTOMERS MAKE COMPLAINTS OVER £10, AND THIS IS ON THOUSANDS. WHAT DO YOU THINK, SHOULD I FORGET THIS AND LET THEM GET AWAY WITH THIS SO THEY CAN DO THIS AGAIN TO SOME OTHER CUSTOMER, OR SHOULD I MAKE A COMPLAINT TO HEAD OFFICE. LET ME KNOW YOUR VIEWS, IF YOU AGREE WITH ME PLEASE LET ME HAVE SOME IDEA'S ON LETTER.

I got a call from B&Q manager today apologising for everything. Saying they are investigating the complaint against this invidual. So far they have cost me alot of time and more money with joiners and kitchen still not finished. He offered me £50 as a good will gesture! what do you think ??? I thought it was a joke, told him to keep it. I now need to take this further with head office. Can some one please help me with a letter, how it should be written. any sample's or copies. this matter is urgent as the whole house is a mess. PLEASE HELP

THANKS FOR THAT, IT WAS ACTUALLY DONE VIA EMAIL. AS THEY SENT ME THE LETTER THROUGH EMAIL AND HARD COPY EMAIL AS FOLLOWS hi Mr xxxxxx The settlement agreed by our head of department is xxxxx of your £xxxxx balance. We cannot reduce any further, also the letter that you will receive will not be amended as this is a standard letter that has been approved by our legal team. If you wish to proceed with original agreed terms then contact me on 01244671026 ext 14962 may be i should send them the above letter. even if they don't accept, at least i will have proof i tried to come to arrangement if this matter goes any further.

I have decided not to pay them, they said they will not put f&f i tried to explain whats the difference, your just changing words, but she was being clever. so i told her to stick it they are idiots

What I Will Do Is Upload An Copy Of My So Called Cca They Have Sent Me. Also They Are Asking For 32% Can Someone Advive How I Can Upload My Cca Cheers

PLEASE READ BELOW I HAVE ADDED A LINE INTO IT. SHOULD I ASK THEM TO SEND ME A LETTER LIKE THIS. Further to our recent communication, I can confirm that a settlement of £xxxx has been agreed on a balance of £xxxxx due by 23th October 2009. Once payment is received, MBNA will register a partial settlement with licensed Credit Reference Agencies. However, you will not have to repay the remaining balance and MBNA will not pursue the matter further.NOR WILL IT PASS THE REMAINING DEBT ON TO ANY THIRD PARTY. Once the xxxxx is received we can confirm this will be full and final settlement on the account. If the specified payments are not received by the above date, the short settlement agreement will be null and void and the total debt will be due.

HI I SAW ANOTHER SETTLEMENT LETTER POSTED ON THIS FORUM, SHOULD I REQUEST SOMETHING LIKE THAT, LETTER BELOW AS FOLLOWS Attention: Mr XXXXX As per our conversation on the 17th April 2009 I am pleased to advise you that Mbna would like to accept your offer of £2265.00 to partially settle your Mbna credit card account. This means that the remaining £6778.25 will be written off and you will never be pursued for the remaining debt on the account. Once the £2265.00 is received I can confirm this will be full and final settlement on the account, however, will be registered as a partial settlement on your credit file for six years. I hope this clarifies the situation and If you can kindly organise payments with Allan your account manager on receipt of this email on 01244 xxxx Ext: 1xxxx that will be greatly appreciated. Yours Kindly,

I HAVE ALREADY SENT THEM A LETTER OF DISPUTE. EVEN THOUGH THEY SENT ME A FLYER WITH ALL MY INFO AND SIGNITURE ON ON IT AT THE TIME OF APPLICATION...SO CALLED AGREEMENT. BUT THIS IS GETTING TOO MUCH, SO WE AGREED A FIGURE, AND NOW THEY HAVE SENT ME A LETTER. Dear Mr XXXXX Account Number: **** **** **** SHORT SETTLEMENT CONFIRMATION Further to our recent communication, I can confirm that a settlement of £XX has been agreed on a balance of £XXX due by 23th October 2009. Once payment is received, MBNA will register a partial settlement with licensed Credit Reference Agencies. However, you will not have to repay the remaining balance and MBNA will not pursue the matter further. If the specified payments are not received by the above date, the short settlement agreement will be null and void and the total debt will be due. Please contact me on XXXX as soon as you receive this letter to confirm its receipt, and to confirm your payment date and method. If you wish to make payment with a debit or credit card then you may do this by calling the above number. Yours sincerely

HI I HAVE AGREED A NEW SETTLEMENT FIGURE WITH MBNA. THEY HAVE WROTE THE FOLLOWING LETTER, CAN SOMEONE PLEASE CONFIRM IF THIS IS ADEQUATE. Dear Mr XXXXX Account Number: **** **** **** SHORT SETTLEMENT CONFIRMATION Further to our recent communication, I can confirm that a settlement of £xxxx has been agreed on a balance of £xxxxx due by 23th October 2009. Once payment is received, MBNA will register a partial settlement with licensed Credit Reference Agencies. However, you will not have to repay the remaining balance and MBNA will not pursue the matter further. If the specified payments are not received by the above date, the short settlement agreement will be null and void and the total debt will be due. Please contact me on xxxxxxx as soon as you receive this letter to confirm its receipt, and to confirm your payment date and method. If you wish to make payment with a debit or credit card then you may do this by calling the above number. Yours sincerely

4 Direct Debits Were Returned Unpaid All In The Region Of £27, As I Made A Mistake With Dates. I Was Charged £35 For Each Dd Returned Unpaid. Are These Charges Legal And Correct, £35 Sounds A Bit Over The Top. What Do They Actually Do That They Charge That Amount For That Work. Any Advice Thanks

HI I purchased a kitchen from b & q, which was price matched. Good deal, plus a nice kitchen. Kitchen arrived, but hob missing. Rang sthe store, spoke to the manager, he apologised nad said we will get that out to you. Arrived week later. In between that time noticed one wrong size unit and one damaged unit arrived too. Anyway that was all sorted, again by a manager..different manager. On Thursday came to fit sink and realise the waste pipes etc are missing. Again rang store, manager adviced it will arrive, in the meantime you can buy one and we will refund you the cost..no probs there easily sorted. Friday opened the doors, wrong colour, I wanted white but cream arrived. Rang the branch again, kitchen staff said it will take 3 weeks for arrival, as this will be a new order. I stated its a replacement and 3 weeks is too long, can you sort this out quicker. She said I will call you back, I need to speak to my manager. I get a call back that the manager said he is not going to replace the doors. That was too much so I said I would come and speak to him face to face. When I met him,he wanted to talk in middle of the store in one of the isles. I refused to do that, and finally managed to get him into a cubicle. He said when I got the units I paid half price for the doors, and now they are full price. I adviced him, I dont know anything about half price, All I know is that I brought in a quote and you price matched it and beat it by 10%, thats your policy. This idiot acting manager refused to exchange the doors, on base of price. It was the same design, only different colour. todays price on cream and white is same and same all the time. Then he says to me bring the doors back I will refund you for the doors and then buy white at full price. I then said to him, may be I should return the kitchen in full, and then buy again and get it price matched, and he said ok. Anyway this argument went on and on, he was rude and in my opinion had no brain or sense...not sure how he got into a managerial position. I then stated your policy is 90 dyas for an exchange if not satisified yet its your fault for wrong doors. He stated I am not going to exchange these doors, you can do what ever you want, complain to who ever you want,YOU GUYS NEVER GIVE UP, so go. THAT IS A RACIST COMMENT At this point I lost it with this guy, I was so close to hitting him, as he kept talking to me when I told him I no longer want to talk to him. Anyway another manager told me to get my old quote from previous company and if that states white we will change it. So 10 minutes later I arrived with that quote, then they said they will change the doors. Now I am not bother about the kitchen, this manager is really bugged my and cant get the situation out of my head. Anyway the main store manager arrived back from training today and explained to him the situation, and told him I am going to take this further, local paper and your head office. So he apologised and said he assures me that the doors will be changed. I told him, I am not bothered about doors anymore, I want to know what you are going to do about what happened. He said he will fully investigate the situation in full and will meet up on friday,i can go to store or he will come to me. I dont want the doors changing any more as the joiners cant hang about, so i need advice what I should do about this situation?????? please help:sad::sad::-x

HI I purchased a kitchen from b & q, which was price matched. Good deal, plus a nice kitchen. Kitchen arrived, but hob missing. Rang sthe store, spoke to the manager, he apologised nad said we will get that out to you. Arrived week later. In between that time noticed one wrong size unit and one damaged unit arrived too. Anyway that was all sorted, again by a manager..different manager. On Thursday came to fit sink and realise the waste pipes etc are missing. Again rang store, manager adviced it will arrive, in the meantime you can buy one and we will refund you the cost..no probs there easily sorted. Friday opened the doors, wrong colour, I wanted white but cream arrived. Rang the branch again, kitchen staff said it will take 3 weeks for arrival, as this will be a new order. I stated its a replacement and 3 weeks is too long, can you sort this out quicker. She said I will call you back, I need to speak to my manager. I get a call back that the manager said he is not going to replace the doors. That was too much so I said I would come and speak to him face to face. When I met him,he wanted to talk in middle of the store in one of the isles. I refused to do that, and finally managed to get him into a cubicle. He said when I got the units I paid half price for the doors, and now they are full price. I adviced him, I dont know anything about half price, All I know is that I brought in a quote and you price matched it and beat it by 10%, thats your policy. This idiot acting manager refused to exchange the doors, on base of price. It was the same design, only different colour. todays price on cream and white is same and same all the time. Then he says to me bring the doors back I will refund you for the doors and then buy white at full price. I then said to him, may be I should return the kitchen in full, and then buy again and get it price matched, and he said ok. Anyway this argument went on and on, he was rude and in my opinion had no brain or sense...not sure how he got into a managerial position. I then stated your policy is 90 dyas for an exchange if not satisified yet its your fault for wrong doors. He stated I am not going to exchange these doors, you can do what ever you want, complain to who ever you want,YOU GUYS NEVER GIVE UP, so go. THAT IS A RACIST COMMENT At this point I lost it with this guy, I was so close to hitting him, as he kept talking to me when I told him I no longer want to talk to him. Anyway another manager told me to get my old quote from previous company and if that states white we will change it. So 10 minutes later I arrived with that quote, then they said they will change the doors. Now I am not bother about the kitchen, this manager is really bugged my and cant get the situation out of my head. Anyway the main store manager arrived back from training today and explained to him the situation, and told him I am going to take this further, local paper and your head office. So he apologised and said he assures me that the doors will be changed. I told him, I am not bothered about doors anymore, I want to know what you are going to do about what happened. He said he will fully investigate the situation in full and will meet up on friday,i can go to store or he will come to me. I dont want the doors changing any more as the joiners cant hang about, so i need advice what I should do about this situation?????? please help:sad::sad::-x

My MBNA contract arrived today, well its more of an application form. My details, name address, and my signiture on it too. It is dated 1996. Its actually a leaflet that you normally get in magazines offering you a credit card. I remember in the nineties, every magazine use to have loads of credit card companies leaflets. Other details it has on it, where I work and weekly earning. Any views can this stand. ALSO I also got a call from MBNA today asking me, why my mortgage account is all upto date and you cant afford to pay the credit card. Do I need to explain that to them. I just ignored them for now Ta

I got a letter from moorcroft today, stating that they have wrote to lender for cca, but has stated that the customer must request that directly from egg themself. So they have sent my postal order back with the letter. Since I was step ahead I had already requested that from egg, and they did not manage to send me one. Since then they have had an account in dispute letter. For Moorcroft, I thought these monkeys were handling the case, yet they cant provide what i asked for. should I write to these lot or just ignore them.

My MBNA contract arrived today, well its more of an application form. My details, name address, and my signiture on it too. It is dated 1996. Its actually a leaflet that you normally get in magazines offering you a credit card. I remember in the nineties, every magazine use to have loads of credit card companies leaflets. Other details it has on it, where I work and weekly earning. Any views can this stand. Ta

ok, thanks will ignore the idiots

Can someone explain to me whats happens when I attend theset aside ccj hearing. Who will be there, will the decision be made there and then. Is there any additional costs involved. PLease adviced needed urgently!!!

does the above letter require any replies or not. As they are saying they are right in everyway, and the account is not in dispute and payments should be made as normal. they have stated all consumer acts ,i am wrong and they are right.