Hi all , I'm sorry if this doesn't make sense but i haven't got a clue on which way to move forward with my claim , I'm currently unemployed and in debt by a substantial amount and could do with financial help so a friend informed me she recently managed to get hold of the last 6 years of her statements and highlight every time she'd been charged and send it off using the template she found but the natwest one , and informed me that i sould do the same , i have recently read through the site and called the informed number at the bottom to find out more info and the lady at the other end informed me that they'd send me all the forms i need to claim back any charges but I'd need proof of anything/ everything for the last 6 years to claim. With me not having such information I'm unsure how to pursuit when the forms come to me , sould i go and ask for the 6 years worth of statements from my branch and post the letter from the above site or can anyone inform me of how to handle this. Any help would be muchly appreciated