Thanks everybody. To be honest, I am still confused. The parking tickey was for £80 and there was a court fee of £5. Marstons claim to have written a single letter. They maintain they are entitled to charge a 'reasonable' fee for an 'attendance to remove' so have rejected my complaint. This £175 seems inconnsistent with the statutory regulations and the information detailed in the previous post. Also, are they entitled to charge for an 'attendance to remove' after sending just a single letter (which my company's receptionist insists never arrived)? Thanks again. Simon

Hello All I recently received a first visit from a Marston Group bailiff who insisted that he was entitled to charge £175 for an 'Attendance to Remove' fee. He arrived at my business address and I immediately indicated that I would pay the amount owing on a parking ticket. He handed me a 'Removal Notice' which included the false phrase 'despite previous visits and notices' which the Bailiff conceded was untrue. he seemed to think the fact the notice was 'computer-generated' allowed it to contain inaccuracies! Anyway, having read through some of these threads, it appears that they are entitled to charge 'reasonable' fees but I am not certain of two things: a) can they charge an 'Attendance to Remove' fee on a first visit before they know whether there is anything worth removing? In my case, they attended my business premises (I drive a company vehicle) and I do not own any of the contents of the office so they were wasting their time. b) can they charge that fee if I make a full payment? I accept that I failed to respond to the court paperwork, I maintain I did not receive any prior letter from Marstons (they say they sent one) and I feel certain that they have abused their powers in suddenly 'attending to remove' without knowing if they could actually take anything of value. Many thanks to anybody who can provide some guidance. Best wishes Simon

Hello everyone Is anybody aware of any statutory regulations which permits bailiffs to charge an additional amount to process a payment using a credit or debit card? Are they legally allowed to demand this additional payment? I have filed a complaint with Marstons - see separate thread - and they steadfastly refuse to address this point in their response. Any advice would be much appreciated. Thanks. Simon