I agree customer services are pathetic, I emailed them and they replied, still waiting for a response from my second mail to them.

Talk Talk

Thank you, sorry for posting in the wrong forum

I recently moved home and transfered my internet services (broadband and phone) to my new address. I then received a "welcome pack" which clearly states the my new phone number would be ex-directory and that on the 26th May, my services would go live. Since the 26th, I have received several phone calls advising me that I have won holidays etc and wondered how these organisations had obtained my number. I went on BT.com and sure enough, my number is listed in the directory. I contacted my service provider requesting a new number and that it be made ex directory and they replied saying that there would be a charge if I wanted to change my number, however they had arranged to make my current number ex d. Have I the right to cancel my agreement with them, as I consider that they have not adequately provided the service I originally requested.

ok, thank you.

Does this letter have to be sent recorded delivery ?

Thank you very much

Today I have received this reply from a company called CAM, this is the first letter I have received from them.

Many thanks.

Thanks. Prior to opening an account at tinypics, it might be easier to just type out what the letter actually says. QUOTE: 19 Aug 2009 Please find enclosed a cheque relating to an account we are no longer dealing with. It was returned to our client on 17/08/2009 Please contact them at the address supplied quoting their reference number xxxxxxxxxxxxxx

I wrote to the aforementioned company on 13th August and recieved this reply, along with my postal order today.

Many thanks for your prompt reply, its much appreciated

In 2004, I got into debt with Great Universal Stores and the debt was passed to Moorcroft. I cant remember the exact amount owed, but I agreed to pay the debt off at £1.00 a week. All went well until July 04 when I wrote to them advising that I would be moving house at the end of the month, I also requested a new payment book as there was only 2 payment slips left in the book I had. Some five weeks after moving, I recieved a letter from them saying that as I had failed to keep to the repayment plan, they wanted the outstanding balance in full, within 7 days. I think it was about £120. I phoned them and explained that I had requested a new payment book and the receptionist said “they hadnt recieved my letter”, she went on to say that if I didnt pay in full, they would take me to court. I never heard anymore from them. Early in 2005, I recieved a letter from “a solicitor” whose address was the same as GUS, demanding full payment. I replied advising him of the above, but I got no reply. Later in 2005, I recieved a letter from an agency in Yorkshire, who demanded £150+ within 7 days. I phoned them asking where they got this figure from and I was told “admin charges” I told them that I felt this charge was unjust, as it wasnt my fault that I hadnt been able to pay off the debt, I also said that I was prepared to pay the debt, but not the additional charge. I was told that they would only accept payment in full and if I failed to pay they would take me to court and court costs would be added to the debt. Surprisingly, I never got took to court and have heard nothing from them since. Today, I have recieved a “Final Notice” from a THIRD company called ScotCall, they are demanding £175 and threatening me with court action. My fear is, that if it is possible to make arrangements with this company to pay the debt off on a weekly basis, that given time, they will pass the debt to yet another agency and I will incur further charges. Can anyone advise me of what I can do (if anything) about this. Thanks.