I emailed Thames Water and they've given me specific directions to find my water meter so I'll have a look when I get home this evening.

Well I turned off next door's electricity meter - and all my electricity went off. So I've just spent 20 minutes on the phone with a lovely man at N Power who's going to start the long process of sorting out the mess. The correct meter is around 1000 less than I've paid for so I'm hoping for a nice big refund! Oddly enough, they actually had got the gas meter right though, after I double-checked the meter number with the one on the bill. I can't find my water meter for the life of me though!

Thanks, I'll have a go this evening, though I'll have to hunt for my water meter first!

Thanks, but gas it the only one I can follow round and I know it's wrong - it's the water and electricity I need to find out about. I guess I just need to stop using electricity/water and see if the meter reading changes (and hope that someone's in and using their supply next door!).

How do you turn off a meter?

Hi, I think I may have the same problem but I'm not sure how to prove it. My gas meter is definitely mixed up with next door's because I can see the pipe and follow it round. I have no idea how to find out/prove that my electricity and water meters are the wrong way round too. How did your friend find out? I've been living in the property 3 years, since it was built (along with next door). Annoyingly, in that time I've also changed energy provider (though I'm guessing next door haven't) so I may end up with a similar problem to your friend! Lizzy.