You might like to have a look at www.never-again.org.uk In January we bought a 'Cooke&Lewis' kitchen from B&Q. We needed minimum disruption as we run our business from home. We asked about installation. We were quoted start date will be 6 weeks from survey and work will be 3 to 5 days. My wife asked for this in writing which we have, signed on B&Q paper. So important was this timescale that we spent 2 days before installation removing the old kitchen down to bare walls even though we were paying B&Q for this. The installer arrived on the Monday and said 'great, I can have this fitted by Wednesday but the tiler will need another day' 40 days later the kitchen was nowhere near finished, due to parts not being delivered, incompetent fitting & damage needing to be re-done and non-arrival of fitters. They even had a non CORGI registered fitter fit a gas cooker - illegal. B&Q have offered my wife and I £120 in compensation for 40 days of chaos, and a month with an untested gas cooker. The total bill was over £6500. We have set up a website which we advise your readers to visit before ordering a B&Q kitchen. www.never-again.org.uk for if nothing else to see the quality of a top B&Q kitchen when fitted by B&Q fitters.