I would be suprised if Sally Hillman even knew who you were. Best of luck with the letter to Mr Tye, but i would'nt hold my breath. The thing is i work in the sale's and service sector and if i acted in this manner i would be fast out of business. It seems this kind of behavior inherent throughout the company and the only way to deal with it is to bring it to the public domain and hit them where it hurts, in the pocket. Marketing will cost them around £500.000 a year, so adverse marketing will cost them the same plus 25% approx, So bring on the publicity and expose them for what they are, a money making machine that does'nt give a stuff about there customer base.

Old-Nail, Sorry to hear of your plight, but sadly it comes as no suprise. Just to give you all an update on where i'm upto-After the barrage of calls, letters from ARC and letters from Trevor Munn Solicitors, It seemed to go quiet for a few weeks. Then came a call from a mobile number, it was ARC "oh, a change in tactics" I said. The caller quickly said" are you going to pay" "No" I said, "Then we will take you to court and you will incure further charges" "Good" I said. I went on to explain, ARC are only acting on behalf of there client who has not followed correct procedure and with further cost's being added you are only making my case stronger, as it will be seen as unfair, The call quickly ended. Then out of the blue i recieve a letter from a company called ScotCall Debt Collecting Services explaining that they would send doorstep collectors round. This seemed a little more serious. I checked there website out and the way they come across i was right to be alarmed. I took a little advice and emailed them straight away. I wrote- In reference to the debt you have been allocated, may i point out this debt is in DISPUTE and therefore i will not deal with your company or representatives on the phone or the doorstep and any door step calls will be deemed as an act of aggression and or intimidation and will be dealt with accordingly. I have asked on every accation i have been contacted by ARC that this be settled in court, to no avail. The client you are acting on behalf,may it be David Lloyd, ARC or Trevor Munn Solicitors are acting in a unprofessional, unfair and unlawful manner and this will be deemed so by the courts. So i urge you not to go down this route because it would be a waste of your company's time and money. This email will be recorded and produced as evidence along with all previous corrispondace relating to this matter. And to my suprise they responded saying, thanks for my email and it will be passed back to there client. WOW! at least one company can act in a professional manner. Old-Nail, dont give in and in regards to the picket, let me know when and i would be glad to join you. All the best.

Many thanks guy's-LETS BEAT THE BULLIES.

Good point slick, will do.

Killtona-thanks for the advice. Just to update you all were i'm upto. ARC are still bombarding me with calls and text messages, i've now started to be really pleasant with the ARC staff, asking how they are and how is the weather and i find they are really uncofortable with my aproach. They keep asking are you going to settle and i just say i'm waiting for my court date. I'm just wondering when they will get the message-I'M NOT PAYING. I'll keep you informed as to what happens.

Oh your quite right slick. The original letter of complaint to the General Manager clearly outlines the problems at hand and all of said letters are all coppied and logged. I cant wait for the fight ahead, as i know it will be. BRING IT ON!

I joined my local DL club in Chorley in March and within a week i noticed that the changing rooms were often filthy, but put it down to a one off. After another couple of visits i thought i must bring this up with a Manager. He was sympathetic and said he would address it. The very next day i thought i would give it a go and to my amazement it was just as bad. I complained again to be told i must put it in writing and send it to the General Manager. I went one better and presented the General Manger with my letter of disgust also saying if it isnt sorted i will be cancelling. He informed me the cleaners are contractors and they have staffing problems, I told him i dont care and that i'm not happy. He wasn't intrested and told me to escalate it to Sally Hillman (Regional Manager) so i did. Explaining the treatment and service i have recieved was disgusting and that i will not be continuing my membership, she didn't even respond. Next thing ARC wrote to me demanding i pay the full year's membership and i would be charged a further £50 for each direct debit i missed. I forwarded all my letters of complaint to them and explained i will not be paying. I recieved a letter this morning from their solicitor Trevor Munn, he has demanded i pay or i will be issued with a C,C summons in Northhampton, furthermore i will be charged intrest and will incure all court cost's. For those of you who are in the same postion, i have had advice from a reliable source saying, write to them stating that, contract or no contract, it's down to the judge on the day and if you have acted resonably and they have not, you will win. Also if you get a summons you can request the case to be heard in your home town (Fact) I will keep you all updated on where i'm upto. So dont be bullied, stand and fight.

I joined my local DL club in Chorley in March and within a week i noticed that the changing rooms were often filthy, but put it down to a one off. After another couple of visits i thought i must bring this up with a Manager. He was sympathetic and said he would address it. The very next day i thought i would give it a go and to my amazement it was just as bad. I complained again to be told i must put it in writing and send it to the General Manager. I went one better and presented the General Manger with my letter of disgust also saying if it isnt sorted i will be cancelling. He informed me the cleaners are contractors and they have staffing problems, I told him i dont care and that i'm not happy. He wasn't intrested and told me to escalate it to Sally Hillman (Regional Manager) so i did. Explaining the treatment and service i have recieved was disgusting and that i will not be continuing my membership, she didn't even respond. Next thing ARC wrote to me demanding i pay the full year's membership and i would be charged a further £50 for each direct debit i missed. I forwarded all my letters of complaint to them and explained i will not be paying. I recieved a letter this morning from their solicitor Trevor Munn, he has demanded i pay or i will be issued with a C,C summons in Northhampton, furthermore i will be charged intrest and will incure all court cost's. For those of you who are in the same postion, i have had advice from a reliable source saying, write to them stating that, contract or no contract, it's down to the judge on the day and if you have acted resonably and they have not, you will win. Also if you get a summons you can request the case to be heard in your home town (Fact) So dont be bullied, stand and fight.