Hiya, another newbie here. I have started the process of trying to get back my charges from Nationwide. I have had 3 replies to the first 2 letters and countless emails, visits to branch etc. First one is the :- we are transparent about our charges blah blah, terms and conditions blah blah. Second one is :- your enquiry has been passed onto Branch Service Centre. Third one is from Member service. Stating once again that they are open and transparent about charges. Sorry that this has caused me concern but they cannot refund any charges. My claim was initially for £892 but with further charges it is now £1020. I really don't know what to do now. It seems they are quite adamant that they are not going to refund any charges. I don't want to let it go but I am worried about what will happen next. Any help or advice would be much appreciated

I have sent Nationwide the initial statement request letter. They sent me a letter after 2 weeks stating that I was not entitled to a refund as I had accepted the terms and conditions when opening the account. I have not however received any of the statements that I requested.