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CoochyCoo

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  1. Hi all. I'm just after a bit of advice on my rights after what can only be described as shocking treatment by easyJet. I was due to fly home to London Gatwick on 13 July from Lisbon after a weekend break. The departure time was at 8pm, so we arrived at the check in queue not long after 6pm. Whilst in the check in queue, our flight was delayed by 45 minutes, showing a new departure time of 20:45. We checked in, proceeded through security and were called to Gate 25 in preparation to board our plane. We noted at the time that the plane was in the stand at the gate. Then two representatives from easyJet called the first two boarding groups - Speedy Boarding and Special Assistance. Nothing happened. We all stood in line for the next 10 minutes or so, until a message came over the tannoy to say that our flight would now be departing from Gate 24, swiftly followed by another announcement to say that an easyJet flight to Liverpool would now be departing from Gate 25. All very strange, so both sets of passengers swapped Gates. We could see the Liverpool passengers boarding their plane, and eventually it was pushed back and taxied to the runway. We were still sitting by the Gate. At 9:30pm, an hour and a half after we were meant to take off, an annoucement came over the tannoy stating that the flight to London Gatwick had been cancelled, and another flight would be scheduled for the following afternoon at 2pm. We were told to pick up our luggage from the belt, and make our way to the Portway (easyJet's ground handling crew) desk to sort out a hotel for the night. We queued up for over an hour to be given a slip of paper called a "Declaration of Cancellation" stating that our flight had been cancelled due to "technical reasons". We came back to the airport the following day at 12noon, ready for our flight at 2pm. When we arrived at check in the flight had been brought forward to 13:20pm. We again checked in, went through security and were called to Gate 26. Again, nothing happened. An announcement eventually came over the tannoy at 13:30pm saying that the plane was delayed and more information would be broadcast at 2pm. At 2:45pm, an announcement came that the flight would not be taking off until 6:40pm and that refreshments would be served in a nearby cafe. We eventually departed Lisbon at 19:30pm, 23 and a half hours later than scheduled. The passengers have decided to group together, and during our delay took photographs of the information boards, noted times and content of tannoy announcements, and videoed discussions with Portway representatives (when they turned up). Under EU law, we are due two sets of compensation, 400 Euros for the first cancelled flight; and 250 Euros for a delay of longer than 3 hours the following day, totalling 650 Euros. When we contacted easyJet to try and claim this compensation, they told us that they wouldn't be eligable to pay for anything - they stated that the first flight was not cancelled, just "rescheduled" to the following day - despite us all having Declarations of Cancellation signed and stamped by Portway officials stating the flight had been cancelled. And they weren't eligable for compensation on the second delayed flight, as a plane had to be flown to Lisbon from Milan and that was "outside their control". When we boarded our flight home, the Captain, Mark Whiteleg, informed the passengers that a decision had been made by easyJet, for whatever reason, to bump us off the original Gatwick flight (that had been in perfect working order) to accommodate the Liverpool flight (which had technical difficulties and was grounded). So, in essence, there was nothing wrong with our original plane. So how can they claim that it was rescheduled through technical issues, when it was clear that we were bumped off and the secondary flight was cancelled? Has anyone else had problems like this with easyJet? We envisaged that getting any sort of compensation from them was going to be a hard slog, but this is just ridiculous.
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