Hi everyone, Need your help/advice in trying to get my deposit returned from Optical Express. A few weeks back I went in for a consultation with Optical Express - Strand for Laser Eye Surgery. I found the whole experience poor but anyway's I decided to proceed with these guys as they had plenty of branches and I thought bigger they are the better support I will receive. So I paid them £250 deposit, signed a few papers with my blurry eyes due to the dilation drops they give you, it took them three hours to take a deposit. Their terms and conditions state that I have 72 hours to cancel my policy, which I found out later reading the paperwork I was given, within this time I started having severe side effects to the dilation drops, because my eyes are pretty sensitive to light it took me 6 days to recover rather than 8 hours. This sensitivity was a side effect of laser eye surgery so I decided to cancel my surgery. I called up a few days later to talk about this, I was told that the manager will get in touch, no one did, by that time it was too late to cancel anything. Sorry if I bored everyone with the details, but my question is can the deposit be returned under medical circumstances. If I feel that my eyes will be worse off after surgery due to light sensitivity, shouldn't optical express respect that view and give my money back. After a few emails, some customer services person told me that one of their managers has viewed my case and declined returning the deposit. What can I do, if anything, I also paid by credit card. kind regards,