Hi It is just a suggestion. Actually, I have three suggestions to make; Write to Watchdog, the BBC Consumer programme. Phone your local Consumer Direct offices. You will find it on the internet or in the yellow pages. Go to your local Citizens' Advice Bureau. I am also having trouble obtaining a refund from Easyjet, but I am just at the beginning of the process. These are the following actions that I have taken so far; Sent an email via Easyjet website and received a bog standard reply from Customer Service. Phoned Easyjet, one of them being the premium telephone number and one time I did get through I spoke to gentleman named, Daniel who then proceeded to give me the usual bog standard response. Now I have written a letter to Easyjet, which I will send it by recorded delivery early next week. In the letter I have given them 10 days to respond. I hope this is somewhat helpful. I hope that your dear child is now on the road to recovery. I sincerely hope that you some how do get your money back very soon. Please do not give up just yet!