DJWinter
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Thought you would be interested. I sent my prelim letter on the 6 june and by the 15 June they had coughed up the money they owed me. Admittedly only £60, two charges and one dating back to 2002, but they did acknowledge my "comments in respect to the charges" and appologised for falling short of "the high standard Intelligent Finance prides itself on delivering". So, the good news is, they do listen and will relent with pressure.
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