I will never take out another insurance that has anything to do with Ival they have be a nightmare.!!!

Barclays/Ival What a lot these people are, we have never made an insurance claim, my mothers fridge freezer stopped working, we cauled Barclays who took the claim, saying this would be dealt with by Ival within 48 hours, we are nearly two weeks down the line and my mother still has no fridge !!! They say things are being held up because we didn't have the freezer manual !!! what differance does that make, They sent a guy out from comet who said it was unrepairable ......What differance does the manual make. i just don't know what to do next, i have told Barclays that i would buy a new fridge/Freezer if they would refund my money back, but they won't do that. For an elderly person to be without a fridge in this weather is disgusting. .