Thank you for the speedy response. I guess my friend is just agitated that they moved to BG for a cheaper rate, and is now losing out on money because BG took over... Stressful times ahead from them I'm sure!!

Hi everyone, I was wondering if anyone has ever had this problem before. I have a good friend who has just found out that their electric meter is actually connected to the wrong flat and that their own electric meter is around 20,000 digits less. Furthermore, my friend has been in the place SINCE it was built. Unfortunately for this friend, they changed to BRITISH GAS from EDF last year as they thought it would help with their increasing rising costs. Because of this however, British Gas say that they will only rebate for the year that they took over (pro rata'd to an articifial unit per day average subject to negotiation) and want my friend to contact EDF to get a rebate for the rest of the years. It sounds like to me that they are passing the buck and want an easy solution to a complicated problem. Is this the right way around? I mean who's responsibility was all of this? This is a complete mess. I hope someone can help quick. It really is stressing my friend out. Thanks alot!