Wow thanks Becca. That's most helpful. It's nice to know there's people on the ball there and who care about the service their customers receive.

I have a policy with Norwich Union. I'm happy to keep the policy but would like the fact that they have kept a record which is down on my policy as a claim in 2006. I did not claim - I paid for the repair myself. So I want the information removed as it is factually incorrect. I rang Norwich Union today and spoke to three different people, getting three different answers as to why the information cannot be removed. I was even told it has been recorded as a non fault claim, to which I stated the simple case that I did not claim, therefore how can it be a nonfault claim? To my knowledge, all businesses must ensure the information they record is accurate and up to date under the Data Protection Act 1998. This information is not correct as I did not make a claim. Anyone got any ideas as to how I can proceed?