Above is the reply I received from Trading Standards. Could somebody let me know how I contact Claim Management? Thank you in advance.

Tate Lloyd were based at Gower Chambers, Mansel Street , Swansea , SA1 5TE but have apparently now vacated the premises. Claim Management UK are based at Alexandra House, 1 Axexandra Road , Swansea SA1 5ED and are, as far as I know, still trading. If you initially dealt or contracted with Claim Management UK you should contact them to ask what is happening. Companies who act as “claims management companies” are required to be authorised by the Ministry of Justice; I do not believe that Tate Lloyd are authorised. Claim Management UK are so authorised and you may wish to register a complaint also with the Claims Management Regulation team at the Ministry of Justice on Tel: 0845 450 6858. Their website is www.claimsregulation.gov.uk if you wish to complain online. In addition, this Department is also making enquiries into the consumer credit licensing status of both companies; all companies who offer debt advice, counselling or management are required to hold a consumer credit licence issued by the Office of Fair Trading. I can only suggest that you contact your local Trading Standards service for advice on your specific complaint – details of your local service can be found by entering your postcode at www.tradingstandards.gov.uk They are welcome to contact myself if they require any further information regarding this situation. Regards Karen Telford Consumer Advice Co-rdinator Trading Standards Division City and County of Swansea The Guildhall SWANSEA SA1 4PE Tel: 01792 635600 [email protected] From: *site team edit* [mailto:*site team edit*] Sent: 28 May 2009 21:18 To: EVH Trading Standards Subject: Claim Management UK - Tate Lloyd Complaint In February 2009 I paid Claim Management UK £275.00 for their services of clearing my credit card debts through the terms and conditions, they passed my claim onto City Legal Services who have since changed there name to Tate Lloyd Legal Services. For the last 4 months I have struggled to get intouch with them via email or telephone, following reading comments posted on Consumer Forum I am now sending this email for advise as to what I can do now.

Hi, I am new to this forum and have never done anything else like this before. I two am a victim of Tate Lloyd I started the process back in February and paid £275.00. I feel totally let down and if I am honest it is making me depressed this whole situation. Thank you to everyone on here for email addresses and telephone numbers I have just contacted Swansea Trading Standards I do not want them to get away with this. Maybe we should contact Watchdog. Thank you again