Having read the poor press on this company after I ordered I have been extremely vigilant with the order. As expected I now have problems having reiceved my sofa! I ordered a grade E leather and the quality of the sofa I recieved does not match of the one on display - same grade. The sofa i had selected and researched was manufactured by 'New Trend' based in Bari, Italy. I decided to check the packaging for any info on the grades and found a label from a company called Forest Sofas. www.forestsofa.co.uk I rang these and confirmed that the Sofa was supplied by them and 100% MADE IN THE UK. I paid a premium price @ELS of £2,500 for a sofa that the sales person assured me was made and shipped from Italy from New Trend - hence why i waited 18 weeks! I have since spoken to the rather unfriendly Jane Bolton @ELS and explained there is damage to the Sofa and doubts on the grade supplied. I then probed and she admitted it was UK made. I explained i wanted Italian product hence the order. I was advised the sales person must have been refering to another sofa nad effectively it was my word against theres. THESE PEOPLE ARE AT IT! THEY SELL BASED ON ITALIAN BRANDS (ON DISPLAY) BUILD AND LEAD TIMES WHEN THEY ARE MADE IN MANCHESTER. I wonder how many other poeple believe there goods are in Italy awaiting shipment when they are in fact simply holding onto there money. If anyone has any advise or simular experiences please let me know as I formulate my response. ***Advised after speaking to Gary Lord, rejectied Sofa to be collected this Wednesday and full refund made onto credit card & finance cancelled**