My 'case' is that the pump was not working to required & intended specs & therefore was broken & needed replacing. It will cost c£30 for me in a local court (costs can not be awarded if it goes against me) as its only £400 claim - they will probably have to hire a solicitor. Perhaps they will take a commercial view & wish to settle. Reading the policy, throughout it there are lists of reasons not to pay - a rather strong clue as to their intentions. Good luck.

The warranty claim company has refused to pay for the replacement of the suspension pump on my Mercedes S class saying that the agreement covers for the 'actual breakage of a mechanical part' 'and as the pump still runs it is not actually broken, just worn out'. It was producing 4 bar of pressure, unable to raise the car to the appropiate ride level. I maintain that if the pump was not broken, it would not have needed to be replaced. It does/did not perform the function intended. My reaction is to sue them, but I was wondering if anyone had a similar situation & their experience/advice. Many thanks.

The warranty claim company has refused to pay for the replacement of the suspension pump on my Mercedes S class saying that the agreement covers for the 'actual breakage of a mechanical part' 'and as the pump still runs it is not actually broken, just worn out'. It was producing 4 bar of pressure, unable to raise the car to the appropiate ride level. I maintain that if the pump was not broken, it would not have needed to be replaced. It does/did not perform the function intended. My reaction is to sue them, but I was wondering if anyone had a similar situation & their experience/advice. Many thanks.