i have had a gym membership with Virgin Active since Mar 2008, me and my husband joined together and wanted to cancel our membership. I was told that i cant cancel my membership because it was a diamond membership. I joined the membership with my husband and as far as i was aware the membership was the same for both of us. My husband has been a member from 2 year previous to that. But he made a new contract so we can be on the same contract. The lady who did the the contract with us obvisously didnt explained us everything. i still remember we had to wait 2 hours just to sign the contract. and every time since that, I had to wait at the counter to get my card checked because it was not allowed through. this is everytime I visited the gym for past 12-14 months. I beleive this is mis-selling and i was not made aware that we were not on the same contract. Secondally I have been told it was a twelve month contract and because its the 13th or 14th month i have to pay for the rest of the year and cant cancel it. Please note that i have no intention to go to the gym again. As i have no trust in the organisation and the staff have done nothing to help but to make my every visit a problem. Every time i was told you have to come in the morning to sign some other document and when i went in the mornings they said come another day because they cant find the paper work. Ali I wanted to cancel the membership as i beleive that The staff who dealt with us have mis-sold us the membership and me and my husband are totally not satisfied with the service throughout the year. Even if one is on a diamond membership they should atleast receive a letter from Virgin saying that your intial 12 months is about to end and you will have to pay for the full year if you don't cancel you membership. they are worse than Credit card companies. This is how to force money out from innocent customers. My husband has gained many customers for Virgin prior to all this and we advise all virgin customers to think again what you got yourself into.