have u try to pay the council with automated telephone service? u'll pay with either derbit or credit card, u only need your countil tax ref no. whcih is 10 digit long, start with '50'. check the your council tax bill or payment booklet, u'll find the telephone number. If I were u I'll keep making payment to the council directly by phone (coz it they can never refuse it) and stop having telephone conversation with the bailiff, ( and never let them into your house of course) instead, write to the bailiff company, make it clear that you are not ignoring them, you just perfer to be in touch with them through writing only from now on, and ask for a breakdown of the charges, make sure you put the reference no. on it. They usually get back to you fairly quicky, and give you a rough breakdown, with some not very understandable items on it, by then give national debt line a ring and ask if they are charging you fairly. Never talk to the council people about the bailiiff problem, because they dont care, they are more likely to be on the bailif side, as they are the one that pass the job to the bailiff. The only time you should talk to the council, is when you are up to date with the payment, and u'll be asking for, if they can take you account back from the bailiff. This is how I get out from my mess recently, and make sure you give the national debt helpline a ring, they seems to be the only helpful people in this kind of situation. Also, when I wrote to the bailiff, I fax the letter to them in stead of post it, in that case, I can keep a copy of what i wrote, and everytime I fax it to them, the fax machine can print out a sent record, and so the bailiff can never say they never recieve your letter. hope it helps.

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Thanks for that, but really they can make up anything as excauses, just to charge me!?

''Bailiff firms do not get paid by the councils, they make their money from any fees they can possibly add on to your council tax bill... they WILL find some excuse for your payment plan to foul up. The bailiff that calls at your door is more often than not a self-employed collector working on a 40% commission of the fees he can add on, 8 times out of 10 they are not even certificated (as they should be by law) or CRB checked. You can check this by asking for ID and a copy of their County Court Certification. Never been provided with one yet! ---------------- I have always paid arrears directly to the council, no bailiff firm has ever tried to chase me for their 'fees' once the council debt has been settled.'' thanks for the messages i really make sense to me to my current situation with the bailiff right now. i was owning the council, council tax money for about £800 a few months ago, and obviously my case has been pass onto a bailiff company called 'Equita', for all the time I ignore the letters from the bailiff at the same time I keep paying back the council using the automated service when ever I can... Up to a point that the bailiffs get a chance to talk to my partner face to face and threaden him that his car will be taken away if we dont pay him the full amount... i wasnt there, but I call the bailiff back straight away as soon as i found out, he was saying I own them over £400... then I keep telling him i dont own them that much, which I am very sure, he agreed to call me back after speaking to Equita just to find out how much exactly do i own.... which wasn't very helpful he call me back just a few minutess after saying no record of payment has been shown.... I call the concil the next morning to find out the balance, whcih I only own them about £35 so i pay it straight away then I call the bailiffs. I told him I dont own the council no more money, and he still demand over £200 for charges saying we still own Equita money even if I have payoff the council...and again try to threading me if i dont pay the charges he will take the car away, honestly I was a bit afraid what if he clamps the car.. but then I ask wat the charges exactly for, he then say , the charges will pay towards Equita and the council, in between them they divide it themselves.... it sounds sound so much bull****, and i really dont know what else to say, so I said I'll call the council again and call him back after. The council people says they will pass on the messages to Equita but allow it take some times.... what do i need to do if the bailiffs come again? to be honest, when he say he;ll take the car away, it worries me....is the bailiff charges is some kind of thiing that i have to pay????