We received an automated message on our answer phone. when i called it back it was for my husband and understandably they wouldn't discuss it with me, HOWEVER, when i asked what the company do as their business the VERY VERY VERY RUDE person who i spoke to said he couldn't disclose it due to data protection laws. When i said to him that i wasn't asking for details of the account, but for the an explanation to what AIC do as a business he then said "At risk of repeating myself further I am terminating the phone call". I then called back to speak to someone about how rude he was to then be cut off by the bloody receptionist!! I then looked them up and found this site which quite nicely explains everything that just happened! What a bunch of idiots! Still have no idea what it's about and have received no previous correspondence from them so just going to leave it for them to chase up. How can a company who treat callers like that still be trading?! Mayb because people aare frightened into passing money over before knowing any details - the people working for this company need to take a reality check and re-evaluate what they want out of their career before continuing to speak to people in the manner they do. They must all finish their shift and go home in a horrific mood after having been continually rude to people all day. What is this country coming to allowing companies such as this, trade in the way they are - there should be stricter rules on how companies treat customers / callers. Thank you for everyones posts on here - it help explain the shock of the phone call!