My suggestion is to email the managing director of laptopdirect's parent. His name is Nick Glynne and his email is nickATeasycom.co.uk. Very quickly I have total sympathy with a fellow victim. It took a month for me to get a refund on a "DOA" and then it was wrong and it took a further few days to get a second payment. I will certainly not be using any of this companies trading names in the future. Finally I have just found out that an email many including me received about sponsoring funeral expenses was an April Fool joke - quite beyond belief AND the MD has proudly given a video interview thinking it's the funniest thing ever. Link below if it's allowed. Free Funerals from Laptops Direct - Press Release - Buy It Direct