Thanks so much for your reply - Would it count that my phone call originally reporting this was within 6 months from purchase date?

4 month old sofas purchased from Homebase. The leather has started to come off on the seam - I am told this is wear and tear and common for this type of product......never mind the arm coming UNSTAPLED and has hole in the back where the corner has pirced a hole through the leather. Needless to say I am really angry and will take them to court if I have to!

Posted before had finished -sorry for being so long and thanks in advance! Shell

Hello I was looking for a bit of advice if anyone would be kind enough to do so. Myself and partner bought first house in Oct. Purchased 2 x leather sofas from Homebase at end of Sept. Kept in packaging in storage til we moved in on Oct 17th. We both work full time so not used a great deal. Reported arm loose on sofa 26th Feb and also some leather coming off on seam on the main seat of other chair. Sofas were £799.99 plus 3 year insurance paid also which was £139.99. Got 10% off. Without checking think we paid £850ish in total. Upholsterer employed by Homebase came over. He had to screw the arm back on. It was held together with one of those large wood staple things and had come away. He took photos of the seams on main chair cushion. Phoned Homebase and he had reported back that there were scuffs on the seam and this was 'normal for a product of this type' and basically is wear and tear. Please bear in mind between purchasing and reporting this was 5 months and only used for 4 months. They say because is wear and tear they will not fix it. I was told could get an upholsterer out of my choice to write up a report and send to them (which I would have to initially pay for). I have since emailed and complained and got the same reply again. I do not see how they can say it is wear and tear after 4 months of use? And why should I have to pay to get someone to write a report when it is under warranty and furthermore, I have insurance for. Have since also found a hole on the back of one of the sofas where the main frame has pierced through the leather. Shocking quality dont you all think?! Not cheap sofas either! Have man coming over tomo about that fault but know as emplyed by homebase is only going to look at seam again and say is wear and tear. I am so cross about it all and have not got money to throw away. Please please help as I am not willing to let this one go!!