hiya guys cheers for replies my husband rang them and had a go the jerk who dealt with me tried to pretend it wasnt him who dealt with me and denied he said i couldnt have a refund because it had been opended,said i was a liar in so many words,he was telling him lie after lie and contridicting himself badly he couldnt answer anything right he would forget what he said afer few mins and say something else,anyway my husband said i want either new laptop or refund monday the latest...so will see what happens monday

also they said i can pick it up on the 10th of april...so i take it there going to sort it out but i really shouldnt be without one after 14 days should i...

hi i got a new laptop on the 10th march with my comet card,anyway few days into it kept coming up that the symnatic touchpad was not working anyway some tims it would come up sometimes it wouldnt andway on the23rd march it stopped working,i iddnt make a back up disk and i wasnt told to do so either at the time i purchased it also neither was i shown terms and conditions for a week it had been playing up and i know i should have took it before hand but i dont drive and had to wait till my husband had a minute to take me,so on the 24th he took me to comet and i told the manager what happend etc and he said did i do this to it did i do that....and asked if i done a disk when i first got it which i didnt he went into how im ment to do a disk to retore factory settings etc...so it the end i said right its 14days today nothing should have gone wrong wth a new laptop anyway so i said id have a refund etc he said you cant as its been open states it on papaer work by then i was boiling with rage and said i know my rights i can have a refund or replacment he said no you cant im afraid..so he took my over to desk and went thoguht all this crap etc and i also said i want to cancel my 1 extended gurantee he wasnt amused and said oh your loose your 10% discount if you do i said ok thats fine whatever he was getting red in the face lol then as he tried to take discount off said oh its more trouble than its worth it will take me too long...i want to know am i entitled to a refund i nolnger wnat this laptop its brand new and i shouldnt be having problems allready/.....:?