Thanks for the reply, no I just went to accident exchange as I was not at fault.

Hi I was involved in an accident and wasn't at fault. I got in touch with a company called Accident Exchange who take the hastle out of an accident. They arranged for my BMW to go to Steven James for a damage evaluation, and gave me a hire car to use in my cars absence. My car was classed as a right off, so was given a payout and was told I could have my car back to sell to increase the value of my payout. So i went to Steven James to collect the car, but was told I couldn't have it as accident exchange owe them money for the storage fee. I then went back to accident exchange and asked when they would be paying the bill, and they said when they have claimed it back from the 3rd party insurer. The bill as is it stands is £1900, more then the car is worth. Where do I stand in this? It seems Steven James wants to use my car as a bargaining tool to re-claim their storage fee. Is it a civil matter between steven james and accident exchange? Any help or information on what I could say to either of these companies would be great, as I can't afford to purchase the same car without selling the damaged one. Thanks.

Hi I was involved in an accident and wasn't at fault. I got in touch with a company called Accident Exchange who take the hastle out of an accident. They arranged for my BMW to go to Steven James for a damage evaluation, and gave me a hire car to use in my cars absence. My car was classed as a right off, so was given a payout and was told I could have my car back to sell to increase the value of my payout. So i went to Steven James to collect the car, but was told I couldn't have it as accident exchange owe them money for the storage fee. I then went back to accident exchange and asked when they would be paying the bill, and they said when they have claimed it back from the 3rd party insurer. The bill as is it stands is £1900, more then the car is worth. Where do I stand in this? It seems Steven James wants to use my car as a bargaining tool to re-claim their storage fee. Is it a civil matter between steven james and accident exchange? Any help or information on what I could say to either of these companies would be great, as I can't afford to purchase the same car without selling the damaged one. Thanks.

Hi I was involved in an accident and wasn't at fault. I got in touch with a company called Accident Exchange who take the hastle out of an accident. They arranged for my BMW to go to Steven James for a damage evaluation, and gave me a hire car to use in my cars absence. My car was classed as a right off, so was given a payout and was told I could have my car back to sell to increase the value of my payout. So i went to Steven James to collect the car, but was told I couldn't have it as accident exchange owe them money for the storage fee. I then went back to accident exchange and asked when they would be paying the bill, and they said when they have claimed it back from the 3rd party insurer. The bill as is it stands is £1900, more then the car is worth. Where do I stand in this? It seems Steven James wants to use my car as a bargaining tool to re-claim their storage fee. Is it a civil matter between steven james and accident exchange? Any help or information on what I could say to either of these companies would be great, as I can't afford to purchase the same car without selling the damaged one. Thanks.

Hi I was involved in an accident and wasn't at fault. I got in touch with a company called Accident Exchange who take the hastle out of an accident. They arranged for my BMW to go to Steven James for a damage evaluation, and gave me a hire car to use in my cars absence. My car was classed as a right off, so was given a payout and was told I could have my car back to sell to increase the value of my payout. So i went to Steven James to collect the car, but was told I couldn't have it as accident exchange owe them money for the storage fee. I then went back to accident exchange and asked when they would be paying the bill, and they said when they have claimed it back from the 3rd party insurer. The bill as is it stands is £1900, more then the car is worth. Where do I stand in this? It seems Steven James wants to use my car as a bargaining tool to re-claim their storage fee. Is it a civil matter between steven james and accident exchange? Any help or information on what I could say to either of these companies would be great, as I can't afford to purchase the same car without selling the damaged one. Thanks.