Hi Peter Many thanks for pointing this out, I see what you mean now. I had wondered about that. I don't intend to accept what Egg have done as I am not happy with it A formal complaint letter will be sent within the next few days...... I just wanted to make sure I was in the right before taking it further. Thanks again.

Hi Peter Thanks for your reply. Luckily we don't have any payments coming out of his Egg acc so that part of the letter doesn't apply to us - thank god!

Hi BigEddieChek Many thanks for your reply, I wasn't sure if Egg had done it correctly so thanks for putting me straight on that. I copied the letter exactly so you could see what their latest letters are like I just think it very bad business to treat customers like that. I worked in the financial industry for 10 years and would hate to be on the receiving end in a call centre of a company who clearly don't give a stuff about their customers! The thing that annoys me most is he has a balance and pays interest every month so they ARE making money out of him. Wish we had the cash to pay it off but like everyone else just now that just wouldn't be possible........however when things improve it will be the first thing we will pay extra too to get rid. Glad I found this forum it may be useful in the future. Thanks again and I hope those who are disputing Egg are successful

Hi Been reading this thread with some interest after a quick search on google for 'Egg Card terminations' as I wanted to know if anyone had taken Egg to court following the mass terminations last year. My O/H received a letter from Egg a few days ago (dated 6th March) saying the following so looks like another lots of customers cards have been 'ended' ! Just to confirm he has never missed a payment and is not in default. He recently asked for an increase in his credit limit and was refused!! He is now gobsmacked at recieving this letter. Letter from Egg:- Your Egg Card will not be renewed. Dear Mr XXX At Egg we are committed to being a responsible lender and review credit card accounts in the period prior to the expiry date of the current card. Following a review we have decided not to issue a replacement when your current card expires and to end your credit card facility. This decision also applies to cards issued to any additional cardholder. Please be advised that this means after the expiry date you will not be able to use your account and any regular payments such as monthly subscriptions will not be paid. You should contact your service provider to arrange cancellation and alternative means of payment. If you do have a balance outstanding on this account you will have to continue to pay at least the minimum payment required under your Card Agreement each month until any debit balance on the account is repaid in full. The Card Agreement continued to apply until the balance is repaid in full. If you'd like to discuss this letter, or your account, you can contact our Customer Services Team on 08451 233 233 My O/H did call Egg initially asking why they have done this and they just kept saying it is a company decision due to the credit crunch! Is this a replay of last year or is it damage limitation do you think? I am waiting to see what happens before I raise a dispute with them myself now.....