Hi there im looking for a bit of advice but Im new to the forum so, please, be gentle I am insured via norwich union however my policy expirse on the 28th march 2009. In december 2008 one of the named driver on my car insurance policy was involved in a 'bump'. I wasnt present when it happened but the circumstances surrounding it were; He was driving on a duel carrigeway inside lane round a bend, car broken down in the inside lane so he slows down to wait for the cars on the outside lane to pass. One of these cars slows down to let my car out however 3rd car going to fast doesnt brake and ploughs into the back of the second car which in turn forces the into my car (my car still in the inside lane having not moved). Anyway, no injuries, police werent called (I wasnt happy with that), details exchanged and everyone went on their way (the car that crashed into the back of car 2 was undrivable). So i inform insurance right away, they take my car away give me a courtesy car while mine is repaired. I get a letter on the 30th december stating that my insurance company 'hold the 3rd party fully liable'. My car is repaired on at the end of january however Im told I have to pay £350.00 excess. Im basically told I have no choice in the matter so i pay it being assured that Ill get it back. I spoke to Norwich Union today again who state that the 3rd partystill has not admitted liability and have until the 3rd week in march to do so or the file will be sent to norwich union solicitors. Ok, lol, my questions are: 1. Should I have paid the excess even though my insurance company have said im not liable? 2. Is this a normal time scale when the other party doesnt admit liabillity? 3. Is it possible that norwich union are 'holding off' until after my renewal as basically they have me by the 'short and curlies'? 4. If the other party finally accepts liability - will i still lose my 2 years no claims bonus? 5. Ive made a complaint already and today recieved a response of: "I can confirm that your claim has been poorly handled and i can only apologise for this...we will re allow the bonus on your claim while we await a descision on liabillity to ensure your renewal is not affected" - does this mean that for the moment via NU my no claims is unaffected or can i go anywhere with my no claims just now? 6. Should i refer this complaint to the chief executive officer of NU and the financial ombudsmen or is this a waste of time? have i any reason to do so? this is the first claim from any insurance ive had to make thanks to anyone reading this. Im just very frustrated that I am out £350.00 which id rather get back asap. thanks, replies would be appreciated K:)