Hi........ Well i have just done my letter refusing their recent offer of £308..but stating i will accept this as an interim payment...But stating quite clearly i intent to claim the remainder... I have made it quite clear i intend to take this all the way to court....... So................................watch this space......... Sue x

Hi......... I have done the initial letter requesting repayment of charges,,,,,i received a bucket load of statements through the post........after doing my home work..i wrote and asked for a full refund using the letter from the library..........I reckon they owe me £1064.. I got a reply yo first letter saying sorry your not happy blah de blah,,,,,saying it had been past on to another to deal with my complaint. I then received an offer of £102...........i replied ..No Thanks...... I then received a 2nd offer of £308 .... I will say no thanks again...YES??? I would welcome some advice here.....having read the forum mails i,m pretty sure i,m going the right way... thanksx sue