Labrat is correct 1st year ACER's are also repaired at Newark.

Recovery is F11 on HP and Compaq Laptops.

Older HP's and Compaqs do not have recovery partitions although Manufacturers Recovery Discs are supplied with those models.

Sony are only authorised to deal with the warranty repairs on this laptop.

PcWorld can only repair if you have an extended warranty agreement in place.

PCW Offers a fixed rate repair service which costs £229.99.

Any fault with the laptop will be fixed.

Nice One

I repair those laptops regularly for the WIFI issue. According to HP these machines are covered by a 2 year warranty if they have this problem.

You must send all the information to Gary Perriment as written on the Rejection Report. The address is on there, The Picture you uploaded & the explanation you given I believe is sufficient.

Goodluck

Strangely enough a week or 2 ago i saw a laptop at the workshop that came in for the very reason stated in this post.

The laptop was in 2 pieces & yes it was rejected under the grounds that the damage was inconsistent.

There is an appeals process, but you can only do it by writing to the address on the report you recieved with you're laptop.

I do agree with Forestchav, The callcentre do not log jobs properly, so it does cause problems with understanding what has been done to the laptops.

No way will it be written off for that, even if it required a mainboard & LCD & DVDRW Drive & HDD - It would be repaired. The cost is actually minimal

Yes but what if an independant engineer considers it not the fault of the manufacturer. You will be left to pay for the engineers report & still have a broken laptop.

Judging by what you have said it sounds like the VGA chip/card is blown or the solder joints have become brittle due to the excessive heat they produce.

When a VGA Chip goes on a laptop there isnt really anyway of proving if this is a manufacturing issue unless it is a known issue.

Works ok here for me, was able to create an account & log in to it no problems. I got to the payment screen.

I think it must have something to do with you're internet service provider

Yes they now investigate this kind of thing regularly now. They are starting to reject claims if they suspect malicious damage or misuse of a product.

You have to be very careful not to tell them conflicting stories or they will consider it inconsistant damage & rufuse to repair/replace.

Its 28days for purchases from Currys & 6Weeks for items bought from PcWorld

The reason they wont budge here is because you didnt create any recovery discs, you have had 18 Months to create them, and they arent obliged to replace these discs either. fortunately they have ordered some for you.

If the machine doesnt correctly run after the recovery, you will definately have the machine written off.

Its the replacement parts ACER supply us to repair it. Its sometimes not uncommon to fit about 3 mainboards before coming across one that works properly.

The Recent Acer Laptops are really bad, They are very cheaply made. I dont like fixing them because you know they will keep coming back.

Goodluck & I hope you do get you're refund or a product which is better.

People may criticise PCWorld for their procedures with dealing with cracked screens within the Manufacturers waranty period. However Retailers like DELL, Apple & Comet would do exactly the same thing. A screen on a LCD TV doesnt just crack.

Unforunately Laptops are carried about & moved around continouously, therefore there is a high chance things can and will go wrong with them.

I have never had a brief regarding any particular batch of LCD's that have any problems with any Advents. Thats doesnt mean there isnt a problem, but it hasnt been brought to my attention so far.

I do agree with you Renzokuken & I shouldnt have generalised to that extent.

I do appologise to people reading this if I have caused any offence.

The major problem is how we can openly weigh up manufacturers fault verses accidental damage. I dont want customers to have to jump through hoops just to get a fair & accurate assessment I personally would prefer it if we had a 3rd party setup who could look at these issues objectively & then report their findings to us. I also think that when these units are inspected there should be some form of photographic evidence that can be seen by both the customer & the repair centres.

Unfortunately it is all about cost & until we come up with some solid procedures for these problems it is going to create a lot more problems like the issue Doomsdaydevices is having.

The actual reason why an awful lot of customers get a free repair/replacement is because the legal costs would outweigh the cost of the repair/replacement.

I see a lot of broken laptop screens everyday & guess what It is usually the customer trying to pull a fast one, I even had a Laptop today where the customer reckoned that when they played a film via the DVD-RW Drive the screen just miraculously cracked.

I bet there is more that one impact mark on the screen, that is why it is considered physical damage.

So quote SOGA blah blah blah ... This pretty much allows customers to get a free repair or a refund. Its a legal way to fraud companies, which is starting to annoy me