lucavigg
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Everything posted by lucavigg
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I'm sure, in due course I will be supplying the shop with an independent report that the fault was, in all probability caused by a fault at the time of sale. I'm not going to pay for the report before Panasonic agree to replace it though. That would be just throwing money away. If they dispute my initial contact, the small claims court will be used and that is the time for engineers reports. That is the advice of Consumer direct and Trading Standards anyway.
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Have you approached them to repair it for you? I have a Panasonic Plasma which went faulty twice, the first time it was repaired by Panasonic on goodwill, the second time it was outside warranty. I wrote to the manager of the shop holding them in breach of the Sale of Goods Act. I'm still waiting for a reply. I have also prepared papers for the small claims court to be issued on Wednesday and have written to my credit card company holding them jointly liable under the consumer credit act. It is not reasonable according to the law that a television should only last for 13 months. Go to the Consumer direct Website - Consumer Direct Know your rights. Remember, it is the shop that sold you the goods that are liable under the law NOT the manufacturer. If they give you any bull about having to get permission from the manufacturer get consumer direct to report them to Trading Standards. Good Luck
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